ohsopaper

Great app! Has really cut down on customer service tickets.

There billing is deplorable. You can't make changes to your account without being double billed. They don't do proration and then if you wait to change your plan at the end of your billing so you don't get double charged they will still charge you for the highest plan and tell you that they can't help you and you aren't owed a refund of the difference. I call that theft. I downgraded to a $100 plan and entered my info to pay for that plan. Instead of it charging me for the new $100 plan I was charged $205. I reached out immediately to get the difference refunded. I was told that I paid the bill before I made the change which was 100% false because I updated the payment information after I made the plan change.

Exactly what I needed to add the bundling option to my shop.

UPDATE: I've been rocking with CUSTOMILY now for months and many of the issues in my original review have been fixed. They have taken action on all my concerns from the original review. Here is what's been done since my review: Alignment tools have been added, Undo has been added, they've updated the option preview images to automatically crop saving me a ton of time, they've recently introduced layouts which will make my life so much easier. I am going to leave my original review below so you can see what my issues were originally before the improvements. ****Original Review Below**** I was so excited to find this app. I thought it would truly be the answer to my personalized prayers. They are on the right track but have major room for improvement. Here are the I've experienced to date: 1. Incorrect Production Files (not the options customer chose) 2. No undo button when setting up templates. You mess up you just have to start over. 3. No alignment tools in the template builder. 4. Adding new items to libraries already in use is a nightmare. I added a new hair option and I still haven't recovered from the massive mess it has made of my options. 5. Bugs galore hints the issues I'm having with the production files and libraries. 6. My last few tickets have been left unresolved. One ticket they sent me a messaging saying they were closing it cause they hadn't heard from me in 4 days but I was waiting on them to resolve the issue that I had written in about. Like I said they are on the right track but they are not there yet. I'm going to give them a little more time to make this right before I look for a less buggy app. I forgot to add the fact that there are usage fees. In and of itself it isn't bad but when the app is producing incorrect files and charging you for each one THAT is a BIG problem. I'm losing money, customer confidence its just plain bad business.