Thou Mayest

Very basic, not at all built out. There's no option to export your chat history to be able to analyze what questions are commonly asked to create your instant answers from that data. Also - Shopify "Magic" is anything BUT. It's supposed to use AI to generate suggested Instant Answers for your store...but clearly it just scanned our website to come up with them rather than view our chat history and commonly asked questions. Definitely not well built out. If you need any actual support chat capabilities, you need something else!

We don’t leave a lot of reviews, but when an app’s support team is this good, you kind of have to. We’ve been using Appstle Subscriptions for about 2.5 years now, and it’s been consistently solid. The app itself is user-friendly and relatively easy to configure. The widgets are fully customizable, the customer portal is smooth, and once you get it dialed in, you can basically set it and forget it—which is exactly what you want from a subscription app. What really makes Appstle stand out, though, is the support team. They’re fast, thorough, and genuinely helpful. Instead of sending over some vague help doc, they actually take the time to look into your question and respond with step-by-step instructions. A lot of times, they’ll even record a Loom video walking you through everything, sometimes custom just for your issue. That kind of support is rare. They’ve even built features or made updates based on things we’ve asked about. Most apps would just tell you to submit a feature request and hope for the best, but Appstle actually listens—and they follow through, often way faster than expected. We’ve had very few issues in the time we’ve used it, but anytime something did come up, it was resolved quickly. They also made switching from our previous subscription app really easy and handled the import of existing subscribers with no drama. Highly recommend.

Sherwin was helpful and professional, quickly diagnosing the issue and handling everything on their end. The explanation was clear, and the fix was straightforward. The only downside was the not-so-subtle request for multiple reviews, which felt a bit pushy. Otherwise, solid support experience!

We just started using it, already it's pretty stellar! We're using the free version for now and no complaints so far! Definitely recommend. It takes a little work to set it up at the beginning, but once you have your sources set up and configure your website, it does the work for you!

Seems fairly manageable without any prior knowledge to this type of app or tracking prior to this experience