XOXOKristen

We have this and other Globo's apps installed across multiple stores and they are quick to respond, their apps work great and their support is well educated on every topic. Helen is the best! She always stands out with a true desire to help!

This is hands down one of the best apps on Shopify. We’ve been using it for years, and I can’t even remember when we first installed it - it has worked flawlessly ever since. The most impressive part? We’ve only ever used the free features. On the rare occasions when I needed support (just twice over the years), the team responded immediately and resolved everything quickly. If we ever need any of their paid features, this will be the first place to check.

The app itself is great, but what really sets it apart for me from others on the market is that their team can configure your Ajax cart to function properly. They installed several advanced features for me, all completely free of charge: the Ajax cart, editing uploaded files in the cart, the email appearance - and they’re still working on some of my other custom requests. It has truly been a blessing working with Cassie and the rest of the team behind the scenes. They’ve been there for me - nights, mornings, weekends - no matter what time of day or night I reach out, they respond and help. Fantastic experience so far! And I am sure they won't dissapoint on the long term.

It’s a great app with huge potential, and I’m genuinely disappointed that we couldn’t use it in the end. If you’re looking for a product calculator, you’ll quickly realize this app is one of a kind on the Shopify App Store. Unfortunately, the developers seem to have overlooked that Shopify is designed for everyday people - many of whom don’t have a technical background but want to build their own websites. When you first install the app, you’re invited to book a free 15-minute setup call, which I did immediately. I was really eager to learn more, but to my surprise, no one showed up. I had to send two follow-up messages before someone finally joined the meeting after I’d already been waiting for 15 minutes. You’ll also run into a rather limited help section. Despite having studied at a math-focused high school and holding both a Bachelor’s and Master’s degree in finance, it still took me two days to fully understand how the pricing tables and formulas work. They’re actually not that complicated - but a clear, descriptive help section would have made a huge difference. Then come the real issues, which for us outweighed the benefits of keeping the app. For example, our product page would display one price, the “Add to Cart” button would show another, and the checkout would show yet another amount. The developers did offer workarounds, but most involved hiding values or options and adding information text instead - which didn’t feel like a proper solution. They also charge $350+ for their pre-made calculator templates, which I understand required time to build, and quoted us $800 just to make our checkout work with their app. And don’t be misled by the price shown on the app listing - to really use the app properly, you’ll need the Ultra plan, which is $120 per month. I was actually ready to pay all of that if the support had been responsive and reliable. Unfortunately, support replies typically took 24–36 hours. The app does offer great flexibility and visual design customization, but the technical side is really only manageable if you have your own developer. You’ll likely need to hire a developer for almost everything. I think the logic and potential behind the app are excellent - whoever is building it clearly knows what they’re doing - but they seem to forget that their customers are regular business owners selling t-shirts, stickers, body lotions, and other everyday products. I truly hope they invest more in their support and make the app more accessible - both for people who don’t have a technical background and in terms of budget.

We've been using Multiorders for about a year and a half already. I cannot imagine my business without them. It is a great software you can use in many different ways and adapt to the individual business needs. The core of our business is selling Custom made-to-order items across Etsy, Amazon, and on our own Shopify website. We needed an app that integrates with all these marketplaces, but not only for the inventory and orders tracking, but mostly for all our team members to have one united system to work in. Multiorders is a complex solution that has a lot of features and it is not possible to mention them all, but I will try to summarize only those that make them stand out from the other apps for my business. PROs: ✔ On top of all world famous integrations, it integrates also with Etsy ✔ Have an extremely easy to use interface. The menus and sections are simple, efficient and built with logic. I was able to teach my team of 20 people how to work with Multiorders after all the settings I initially made, in less than 10 days after the installation. This is the amount of time it took me to acknowledge the software, understand its logic, make my own structure, apply it to my business needs and show it to the staff. ✔ Their dream team support is online and responds quickly. ✔ Unlimited filtering options and download data are available across all your shops thanks to the fact that these guys have build the app with Logic. There isn't something you cannot filter and make your own selection, and receive the exact information you need. I very recently needed a specific data sheet format for Facebook Ads and in about minutes I was able to download exactly what I needed. ✔ You can adapt the software into one system in which all the departments work simultaneously. For example, when our Customer support team is being asked by a customer when they expect their order to ship, we have the very exact status of the order written in the app thanks to the "Tag" and "Status" features in Multiorders. Each department can add a whole log of information to each order and it stays there. This really helps with the aftersales support to our customers. The system doesn't update Live when two people are making notes in it though, but this has never brought us any issues ✔ You can update your whole inventory across all your shops with just an upload file ✔ Could be used to track staff's performance via the "Tag" system CONs: Not many I can think of. There are a few things that I keep asking about, but to give an unbiased opinion - it is not the apps fault. It is mainly with the 3rd party apps they integrate for shipping purposes and the data they provide. For example, we buy USPS labels for shipping within the USA through Multiorders and American companies are not obliged to provide you with a VAT invoice for the spending, so they don't. On the other hand, with us being in Europe, the local government requires us to prove this spending with an invoice. It is a mismatch between the different country requirements.

PROS: 1. The guys that write the app are great. They will promptly and timely answer to your questions. Keep going with a good job! 2. The main thing that distinguishes this app from all other similar apps is that this app is written logically, intuitively, and with lots of thought. 3. The interface is very easy to work with, hats down, you won't need to read the FAQ or watch videos. You'll jump right in and start customizing. 4. You can do all the customizations in one app - text, long text color & image swatches, instruction/information bars, grid, buttons, checkboxes, radio boxes, file upload, dropdown. I found only 1 other Shopify app that can do all of the above. 5. You can use HTML code in the instruction fields which makes your page unique and gives tones of possibilities to decorate it in colors, images, font sizes, paragraphs, etc. For those like me who don't understand HTML - there are free automated web sites that would code the HTML. Just search for "word to HTML" on google. 6. This app has the most simple and elegant design on the outside. Simple, clean lines and shapes of the fields and swatches, that would interfere and match any website design. 7. Price is great and compared to other apps and their possibilities, this one wins over anything else. CONS: 1. The app does not interact with AJAX pop up cart. The developers said they are thinking to write their own AJAX pop up cart and I hope they do it soon. This is really important. 2. The price add on didn't work for my theme (bought outside Shopify), however, they fixed it, but, the price add on now appears in the shopping cart as a completely individual product without a photo. Very weird. I wish I was able to at least attach a photo for this new "product" so the customers don't feel as weird as I felt when I saw it.