AnnieMak
United States
Reviews (4)
Customer Service is fantabuolus! And the reporting rocks! Thank you!
Fatima was very helpful and courteous.
The SMS feature wasn't working as expected. The 3-day notice to our customers (prior to shipment) wasn't going out. That's the most important text! Taylor P. was super helpful in getting the issue resolved. It did take a few weeks, but he maintained communication with me on a weekly basis do I knew the issue was still on his radar which gave me peace of mind. Taylor P was awesome! Thanks again for your diligence and attention to our issue. While I give the app 4 stars, I give Taylor P 5 stars!
Developer reply ·
We're glad to hear that Taylor was able to keep you up to date with regard to getting your concerns resolved. Thank you for taking the time to leave us a review and your feedback. - Ty Bailey | VP of Services
The one on one customer service I received while working with Anna at OptiMonk was exemplary. Not only did she help me figure out what I wanted to do with a survey I had developed, but she also went above and beyond and volunteered other helpful advice. GREAT customer service! UPDATE: April 27, 2023 Emil ROCKS. I was hesitant to reach out for help because it's a huge point of frustration with some vendors. Not so with OptiMonk! Their attention to detail and sincere interest in helping you succeed is appreciated and dare I say refreshing in 2023! Woot!
Developer reply ·
Hi!! I'm Anna from OptiMonk. I'm really glad we found the solution you were looking for, and I hope you'll receive a lot of feedback from your visitors through the new survey! If you need any advice in the future, feel free to get back to me. :) Thank you for your appreciation, Anna from OptiMonk
