Copacetic Cosmetics
United States
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Reviews (3)
I have submitted 2 tickets and have waited over 5 days to hear back from you with no effort to assist me. I have been using the free version for over a year and while editing my settings I accidentally upgraded to the $29 paid version I noticed within the hour and downgraded back to the free version. However on my next shopify bill I noticed I was charged the $29 MONTHLY fee even though I was upgraded for less than an hour. I have asked multiple times to offer a refund and no one has gotten back to me. Pretty poor customer service.
Really not impressed with the free version so there isn't a chance that I would pay of the app. Plus, $15 a month just to limit the number of entries? Not going to happen, uninstalled.
Developer reply ·
Hello, I'm really sorry to hear that you weren't impressed with the Survey + Poll app. Would you mind telling us what you think the app is lacking? That would really help in making it better for users like you! Additionally, the upgrades not only provide additional elements or entries but they also give access to other awesome features that the app has. Please reach out to us and let us know how we can make the Survey + Poll app better for you.
Amazing truly. Right from the first day I had such positive feedback from my customers! I had at least 5 new customers that day as well. When time came to upgrade my account SEAN was super helpful and I am so grateful to this app!
