CASE XPRESS
Australia
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Reviews (9)
Went above and beyond with our request and delivered. Very happy with our experience. Thanks!
Teeinblue did some updates, which caused our products to freeze, causing major issues to our store. Few of our customers were not very happy. We tried reaching out also, but couldnt seem to get a response during that time [additional note] be careful, sometimes the preview can come up pixelated which can cause conversion loss. Frustrating when issues arises over the weekend and they're not available.
Developer reply ·
Thank you for bringing this to our attention, and we’re very sorry for the inconvenience this situation caused you and your customers. While updates are intended to improve performance and features, we understand that unexpected behavior can sometimes occur in certain store setups. We regret that your products were affected and that you had difficulty reaching us at that time. We take stability and support responsiveness very seriously, and feedback like this helps us strengthen both our release processes and communication during incidents. If everything is not fully resolved yet, please reach out to us again, we’d be glad to prioritize a full review of your store. We appreciate your patience and your honest feedback.
Great, easy and quick to setup! supportive team
Developer reply ·
Dear CASE XPRESS, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support@mappy-app.com
Great app, great support team! Wendyle, helped with what we requested and got it done
Wonderful experience and really amazing support team. They were able to help us achieve what we needed and features working as they should.
Developer reply ·
Thank you so much for the wonderful review! 🙌 We’re thrilled to hear you had an amazing experience with our support team and that we were able to help you get everything working exactly as needed. That’s always our goal! If there’s ever anything else we can assist with, we’re just a message away. 🚀
The support was quite rude and kept going back and forth instead of answering my question directly.
App has quite a lot of features and is well put, support team, susan was a great help. Really responsive support team. Thanks!
We’ve been getting pretty poor support despite being on an annual plan. Whenever we ask about platform functionality, the info we’re given is often inaccurate or just wrong, which means we end up having to figure things out ourselves. You’d expect the support team to at least know how the basic features work.
Developer reply ·
Dear Customer, Thank you for taking the time to share your honest feedback. We sincerely apologize for the poor support experience you have received, especially as a valued annual plan user. We fully understand your frustration when seeking guidance on platform functionality and not receiving accurate information, which ultimately forced you to resolve issues on your own. We have immediately initiated an internal review of this incident. We are committed to ensuring that every team member can provide you with accurate and effective assistance. Your experience is a crucial reminder of where we must improve, and we are dedicated to rebuilding your trust. To ensure you receive more efficient support, we have activated a dedicated support channel for your account and elevated our support response priority. Should you require any further assistance, please feel free to contact us. A dedicated specialist will be assigned to follow up with you. Sincerely, The 17TRACK Team
Exceptional support from the team — incredibly patient and responsive throughout. I had several requests, and they handled everything efficiently and with care. Truly appreciate the effort in getting the job done right
Developer reply ·
Thank you so much for your kind words! We truly appreciate you for choosing our app. It’s wonderful to hear that it has been valuable to your store. If you ever need any help, we’re always here for you. Wishing you continued success and growth! 💕💕 WizzCommerce Team
