GelaSkins

For me, helpdesk software has been like diet fads. I have tried (and abandoned) them all. The price*bloat multiplier always sends me back to the plain ol gmail inbox resorting to labels and other basic systems to triage and manage support. Commslayer hits the trifecta with low cost, ease of use, and a rich (and expanding) modern feature set. I've been using it for almost a year. This diet may actually stick! The icing on top is that Kerri, the founder, is an industry veteran (and seemingly a genuinely solid human) and remains extremely passionate about his product.

Helpful. Powerful. High value. Best features: iOS app, visibility into the customer profile, canned responses

We have used Smart Search & Filter app for more than 5 years. It's solid and reliable and the features and design have continued to evolve over the years. Their support is fast and friendly. We recently compared it to other filtering apps but all proved to be more expensive and had fewer features. Searchanise is solid.

Superspeed has had a huge impact on our site's speed score. Most of our key landing and product pages have increased from mid-50s to mid 80s and 90s. Faster page loads makes for happier customers. We're hoping that over time this will increase our SEO, too!

The conversion rate for the add-ons is phenomenal. I'm using Rush Processing and Order Insurance and about a third of customers are selecting one or both. Saves them emailing or calling to request rush service. Better for them and better for us :) Plus, Andrei's support is superb. Fast and friendly. I'll be recommending his Supercart app to my fellow shopify store owners.