Party Owls
Australia
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Reviews (9)
We had an excellent experience working with the MS Order Printer team. They were incredibly helpful in assisting us with template edits and implementing technical improvements to meet our requirements. The customer service representatives were professional, dedicated and exceptionally patient throughout the entire process. They took the time to understand our needs, provided clear guidance, and ensured everything was completed efficiently. We are very pleased with the level of support received and would highly recommend their service.
Great app! The developer also considering and actually adding features to be more practical.
Great support from the Interparcel Shipping Tools team! We encountered a small tech error, but after contacting their tech support team, they promptly fixed it on their end. Very supportive and great attitude!
Good app. Customer service rep acted fast on the set up. Great support. Recommended. Hopefully they make more and more good apps.
Developer reply ·
Thank you so much for your kind words and fantastic review! We’re delighted to hear that our support team was able to assist you quickly. We’re committed to creating more valuable apps in the future and truly appreciate your recommendation. Thanks again, and we look forward to continuing to support you!
Great app! Support is great. Solved the problem we had.
Not working. Customer support sent a link of troubleshooting videos that needing users to figure out how to make it work. Involving find codes from pages and use the code in the app. However, our theme is not the same one and we couldn't find the part of code. So, we told app team that we cannot figure it out. Then we got offered a paid service (USD $50) on a step in to make it work. Yes, a free app but support is not. Then we tried another free app doing the same job. Despite it didn't work initially, the customer service person stepped in straight away and it works like a dream. This is a neutral feedback. Just our experience with this app and support. Good luck, everyone!
Developer reply ·
Hi Party Owls— Matt here, founder of Scrollio. I’m sorry you hit that. Product loading failing (or feeling like products disappeared) is exactly the kind of thing that should never happen, and I’m treating it as a top priority. A few updates that are already underway: Scrollio is getting a major facelift and reliability update. I’m personally rewriting the core loading path so collection and search grids stay stable across themes. We parted ways with our previous development team. Everything is now hand-coded by me, the founder. That means faster fixes and no “ticket ping-pong” when something breaks. The app already has a built-in fail-safe: if Scrollio can’t load products for any reason (or billing/payment fails), it steps aside and falls back to your theme’s normal pagination so the storefront isn’t left broken. That safety net is staying, and I’m hardening it further in this update. Onboarding is now AI-assisted, so you don’t have to click around hunting for grid selectors on your theme. Setup should be minutes, not a scavenger hunt. Even with all of this, Premium stays $19.99/year. Most alternatives on the App Store land around $48/year. We’re keeping the low price on purpose. If you’re open to giving us another look once this ships, reply here or email scrollio@bysimpli.com and I’ll help personally. Thanks for the honest feedback — it’s what pushed this rebuild. — Matt
This app is great. Easy to use. Support is also fantastic! Support team helped partial on migrating from another app. Some small adjustments were also quickly made. Great work!
Developer reply ·
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Edit: Great customer support! Had some problems on invoices templates. The support team get into the errors in a very short period of time. And come back with solutions. It's going to be a popular app. A good team behind this app is gold. Great work, team!
Great customer service on onboarding set up!
