Interparcel Australia

Easy to use, great support. love it.

Just integrated live shipping with interparcel and shopify. works great!

Great app - it works well & no complaints

It is so easy to use. We are able to access many freight options at the click of a button. This helps us as we deliver Australia wide from Brisbane. It keeps us competitive and we can send pallets or small parcels depending on our customers needs.

Interparcel has been great for our team. It's easy to use and set u p and saves us hours of placing orders. The customer service is also amazing! No problem recommending them to anyone!

Great Integration and Support. Works seamlessly with the Interparcel website.

We’ve had a great experience using Interparcel. The platform is easy to use, straightforward, and integrates seamlessly with our systems, making shipping and managing orders much easier. Our account manager, Samantha, has also been extremely helpful. She’s always quick to respond, knowledgeable, and happy to go the extra mile whenever we need assistance.

We genuinely couldn’t be happier. We started working closely with the Interparcel team in the early days, and over roughly six months, had lots of lengthy meetings with Michael, who took the time to listen to all of our feedback and understand what we needed as an eCommerce business. Virtually every suggestion we raised was taken on board and implemented, helping shape the platform into something genuinely suited to growing eCommerce brands. A huge credit to Michael for being so receptive and proactive throughout that entire process. A special mention also has to go to Samantha, who is a HUGE reason we continue to use Interparcel today. In eCommerce and logistics, issues inevitably come up, and having someone who is consistently on top of things, responds quickly and gets problems resolved with minimal fuss is invaluable. Samantha ensures we experience little to no downtime when something does arise. The platform has come a long way, but even better are the people behind it.

Great service and very easy to use We’ve been using Interparcel regularly for our small business and have had a really positive experience. The platform makes it easy to compare different courier options and book shipments, which saves us a lot of time.

I've been using Interparcel for around a year now and have been so happy with the reliability and ease of use of the platform. Our account manager, Bailey, is extremely helpful and provides technical support if I've ever needed it. Their online chat provides direct courier support rather than having to contact the couriers ourselves.

The automation that Interparcel provides is amazing! I save so much warehouse boxing and label creation time with their their Smart Boxing function and auto import orders and status updates back to Shopify. Also the AusPost integration through them is so good. Highly recommend them if you want to save time and have an easy to use app.

Great Freight Integration for Shopify and most other sales platforms. Works with huge range of couriers. Software is Australian based so spot on with Australian courier companies and latest updates. Well thought out dispatch portal to combine sales from multi platforms and use multi delivery methods ie FedEx and Aust Post etc. Most setting easily adjustable to tailor to your set up. Also you actually get an Australian based consultant who you can contact to help with set up and any issues along the way. We tried 2 other integrators before Interparcel and they where a nightmare by over promising and under delivering.

This is my first rodeo into ecommerce and I had to get a shipping partner that was low fuss and effective. That is exactly what I got with Interparcel and the support has been fantastic.

The integration with Shopify has made our work much easier. Our dispatch process is now seamless compared to what we did before. On top of that, the Interparcel team has been incredibly helpful and responsive whenever we have encountered an issue, making the experience even better.

great app enabled so many shipping options for my store. integration was seamless

Interparcel have been fantastic to work with. The integration with Shopify is great and works seamlessly. It has made the dispatch process so much faster and efficient. We would highly recommend Interparcel for their service and integration with Shopify.

The best customer service I never met,quick response

Interparcel’s seamless integration in my website at SubieLiftOz.com.au has been smooth and reliable, or you can use their easy shipping booking through their website. I've been with Interparcel for around 8 years and find they provide the best shipping rates both domestically and overseas, plus excellent customer service with real people! Shout out to Samantha who has been awesome with her wealth of experience and has saved me many times with difficult overseas shipments.

We’ve had a great experience using Interparcel for all of our shipping on our multiple stores. The integration makes booking shippments easy. Samantha, our Account Manager, is always helpful and responsive when we need assistance. It’s so nice having a real person to liaise with that we can rely on.

Shopify online store has been my a dream since we linked Interparcel, easy freight resolution and cheaper freight prices. win win

Interparcel have been absolutely amazing. I use them for all shipping both local and international. There platform works seamlessly with Shopify and as soon as I get an order on Shopify it automatically has all the details and best price on the interparcel interface. It also has an easy setup so it prints the formatted labels easily. Looks professional and saves time and money. Best thing ever.

Samantha from Interparcel has been absolutely outstanding to work with. Her relationship with Ozi4x4 Australia has been exceptional, and she has consistently gone above and beyond to support not only our team, but most importantly, our customers. Nothing is ever too much trouble for Samantha. She is always professional, responsive and willing to step in to help resolve any issues quickly. Her level of service has made a genuine difference to our business and the experience we can provide our customers. We couldn’t be happier with the relationship we’ve built with Samantha and Interparcel. She is a true asset to their team, and we highly recommend her. Thank you, Samantha, from the entire Ozi4x4 Australia team.

Great integration with Shopify and great customer service when there is an issue with lost parcels due to courier incompetence.

We’ve had a great experience using Interparcel for all of our shipping at Babyboo Prints. The Shopify integration makes booking and managing our shipments so easy and has become an important part of our day to day operations. A special mention to Samantha, our Account Manager, who is always incredibly helpful, responsive and goes above and beyond whenever we need assistance. It’s so nice having a real person we can rely on who genuinely cares about our business. Highly recommend Interparcel

Honestly this has been a game changer for how we ship at Dough Bros Pizza Ovens. As soon as an order comes through it's already sitting there in the shipping manager, no faffing about manually entering addresses or details. I just check it over, hit approve and it's done. Considering we're shipping pizza ovens which aren't exactly small or light, having that speed and simplicity makes a massive difference to our day. Cuts out so much back and forth and lets us get orders out the door way quicker. Can't recommend it enough if you're after something that just works without the hassle.

I moved over to Interparcel after Sendle went bust, and it's been like night and day. Onboarding and integration support, discounted rates (after I boycott Aramex) with all remaining couriers to suit, the live chat is well above average (as you're able to chat with a human during business hours), and cases are all followed up via email. I've been assigned an account manager who seemingly goes above and beyond to close claims, price match large/bulk shipment quotes, check in to see how things are going and how they can improve. In a world of e-commerce, A.I. chat, and a diluted market for couriers, this platform is user friendly, ever improving and has been fantastic. Highly recommend.

Scammers>> This company is absolutely unacceptable. Every single time I send a parcel through them, it either gets lost or takes an extremely long time to arrive. The delivery times never match the information they provide in their quote, which is completely misleading. What’s even worse is their customer support. When I raise an issue, it takes 2–3 weeks just for them to start doing anything. By that point, the situation is already frustrating and often unresolved. This is not a professional company — it’s a complete mess. I genuinely believe they should be removed from the Shopify platform because they are damaging businesses that rely on reliable shipping services. I would never recommend them to anyone. Avoid at all costs.

Shipping costs are competitive, but the app has several limitations. Amazon and eBay orders imported via Shopify Marketplace Connect are not automatically fetched and must be entered manually. Interparcel tracking references are also not recognised by Tracking apps in Shopify, therefore shipment status always remains at "Tracking added". Work around requiring manual updates using the carrier’s native tracking number, which is time-consuming and inefficient.

Daisy is a superstar, She has gone beyond and above to make the integrations happen for us ! Very happy with her level of knowledge and service

Setting up the Interparcel app for our Shopify store has involved a fair bit of configuration to suit our business, but the support we've received—especially from Daisy—has made a big difference. She's been prompt, professional, and genuinely helpful throughout the process. It's been great to have such responsive support while getting everything in place.

Great support from the Interparcel Shipping Tools team! We encountered a small tech error, but after contacting their tech support team, they promptly fixed it on their end. Very supportive and great attitude!

Daisy was able to seamlessly integrate my Website orders though Interparcel, saving me a lot of time, as I was manually entering info previously. Great App. I can't recommend Daisy highly enough, as she went above and beyond to help our company, Thank you

Cant recommend enough! able to get access to very good freight pricing, very easy to use system and most importantly very fast customer support! Daisy has replied to my emails soo fast everytime, the online chat help is also very good. just had a very weird issue which was caused on the other side which wasnt interparcels system but they managed to find the fault and fix it for me, on top of this ive mentioned a few features which would be cool to see and they are working on these to, dont hesitate to get this integration it is very much worth it

Integration is fantastic, especially now that Australia Post is an option. Saves an incredible amount of time. Prices at Interparcel are also quite competitive. Martin has been great at providing me with the best service. The claims team could be a bit more logical and transparent. Everything else is great.

The shopify app has taken our online business to another level. I can log in anytime and find anything I need to know. I can search any of our products and find their stats within a minute. Now that I’ve incorporated shipping into the app, I’m now also shipping with ease. Shopify integrates also with our accounting program which has again made our business so much easier to run and operate. I’m not very tech savvy person so the one on one assistance I’ve experienced from the shopify team to help set up our shopify has been fantastic. Highly recommend any business to use this app.

great app to install, one stop shop for everything you need

I have been using Interparcel in my shop for several years and cannot fault them. Their prices are reasonable, and the integration works flawlessly. A recent glitch was quickly resolved by Daisy and the team, setting a new standard for customer service.

Interparcel is very useful, and when we were having trouble setting up our store Daisy provided great help and worked with us us to sort everything out.

Great customer service and support from most people I have dealt with and particularly Daisy and the Australia Post integration team. The app itself is easy to use and fantastic integration with Shopify. We still get stung occasionally with some unforeseen fees from individual couriers (especially TNT) which results in me just avoiding that courier option. Only feedback would be it would be ideal to get faster updates on parcel locations (i.e.. missing parcels or delayed delivery), however I understand that may not be feasible with IP contacting couriers etc. etc. But if that was something to work towards that would be ideal.

A really great app we've been using for some time now. Helped our team with streamlining the process and saving us on shipping fees. Thanks Interparcel and Alex from their team for helping us!

Daisy went truly above and beyond with the service and support she offered us. If all tech companies in the world had staff life Daisy, the world would run a lot smoother

Great app and service, very user friendly and helps us small businesses out a tonne! Thank you

We're 6 months into our Interparcel journey and have been thoroughly impressed with the app's performance, especially since the introduction of the beta for Australia Post integration. This addition has proven to be a game-changer for our online Shopify store. The app's interface is not only intuitive but also user-friendly. Its simplicity has significantly streamlined our order processing and dispatching operations, translating into valuable time savings. What truly sets Interparcel apart is its exceptional customer service. Their responsiveness and commitment to customer satisfaction have been crucial to our positive experience. The Interparcel team has done a great job in creating a reliable, efficient, and user-friendly platform. With its current capabilities and the promise of future enhancements, it's an invaluable asset for any small business looking to optimise its shipping processes.

Was willing to accept extra fees, hidden charges, packages not getting delivered, squeezed for more money.... But the final straw is when it just stops working altogether and no one can buy anything from your store thanks to them. Avoid

We are early into our Interparcel journey and have been using the app for the last couple of months. We jumped on board when they introduced the beta for Australia Post integrations. The platform is simple and easy to use and saves our team valuable time in processing and dispatching our orders for our online shopify and eBay stores. There has been a few teething problems as with any new app integration but we are heavily enjoying it and the customer service team including the sales manager have been fantastic with any problems or mistake made on our behalf along the way. I would love to see the app grow with more courier integrations allowing customers (including us) to have their own rates from other courier providers, not just Australia Post. Definitely would recommend the app to other companies, great job Interparcel team.

We have been using Interparcel since September 2020. It has been great to have everything in one place, including both domestic and international orders. Customer service has always been great too.

We have been using Interparcel for over a year and a half and absolutely love it. Easy to use, saves a lot of time and have hardly had any issues. Also great customer service, when needed.

Been using Interparcel since October 2020 and glad we made the move. Integrates well with Shopify, Etsy and Ebay. Easy to print labels. Also love the variety of quotes we get as we send everything from small to bulky items and we always get a solution,

This is a great app to handle your Shopify shipping issues. We use it along with Australia Post and find the integration to be wonderful, saving us a lot of time with orders. Customer service is quick and informative and we are glad to finally have found an app to suit our small business needs.

Have used this app for the past 12 imonths, integrated very well and easy to setup. Recommend giving it a try to see if it suits your business like it has ours.

this is a great shipping app! am able to get great price on pallets as well as normal delivery domestic and overseas must say it definitely has helped my business. there is no option to delete or cancel pickups, or to reschedule, but if you use their contact form it is mostly responded to quite quickly. account managers are also friendly and will do their best to sort out a rate that works well for you. wish I've used it earlier and not other apps that require a subscription

Just about to start using the integration, I've been using Interparcel for some time now & it's a great service. The integration to the ecommerce platform was a bit confusing for a non I.T. savvy person like me, but Anthony patiently guided me through the setup & I'm ready for this to simplify my life with the shipping of larger parcels.