It-Fits Jersey Sheets
Australia
Domain and emails come from public search results and may be outdated. Terms of use
Reviews (6)
Can you please stop billing me for this APP. I have written when I still had it installed to cancel it. I am not using it over a month and sadly you do not have a support number
Developer reply ·
You contacted us on April 20, 2026. We replied to your email the same day with instructions on how to uninstall the application and cancel the subscription. The last invoice you received covers the period Mar 29, 2026 – Apr 28, 2026. It's within the period when the app was installed. Please note that billing period in Shopify works on monthly basis. You always pay for the full billing period (month). You were just billed for the past period and no charges were applied since the app was uninstalled. Please check the bills in your Shopify account. With regards to the support number we don't provide it. Our company is based in Europe. As a small team our working hours are limited. As you are based in Australia your day is our night. Still we do our best to reply to all support tickets in a timely manner. We arrange calls with our clients on demand when needed. If you wish to discuss your billing concerns over the phone we can arrange a call. If you have any questions you can also send us an email at: info@gravitysoftware.co.uk and we will reply to you within 24 hours. You had our app installed for years and it worked properly. Please consider revising your review, as it was certainly not our intention to provide anything less than a positive experience.
Sarthak Gupta have gave me excellent service and this was Sunday night. The App is quite simply and straight forward to install and use, and any questions were answered promptly though the live chat.
The App seems pretty good. However, there are a few things not working and no one is responding to the tickets I created over 2 days ago. CAN ANYONE HELP? TICKET NUMBER 1389, 1388, 1384 AND 1383. If we can't get support very soon, we will need to look elsewhere I am afraid.
Developer reply ·
Hi there, We wanted to let you know that we’ve already replied to your tickets via email and are awaiting your response. If you haven’t seen our replies, they might be in your spam or junk folder. Please check, and don’t hesitate to reach out again if you need further assistance. Best regards, GV Team
great support and does exactly what I need it to do
So far it has been a bit difficult. Got help today from ROM and I hope it will be working as it should and Quickbooks does no longer double up my payments
