Solar Pool Supply

This app has been absolutely pivotal for our success. Our inventory management would be a mess without it. The majority of our sales are for "DIY Kits" that are comprised of a number of components. Our inventory is extremely dependent on this app for proper functioning & inventory allocation/syncing across multiple selling platforms. It keeps track of everything and automatically adjusts inventory levels based on quantity of components. We just opened up a new store on the east coast (and are opening another in AZ) and discovered that this app now has an update to allow for multi-location inventory syncing.. A LIFE SAVER!!! All I had to do was reach out to the support team, and had an answer in 6 MINUTES, and a fix! Crazy fast response time. We've been using this app since very early on in our Shopify selling history. Worth every penny, highly recommend.

Absolute LIFE SAVER! We opened up a new facility and are going to be shipping from both locations. We needed ShipStation to route orders to the location closest to the customer's delivery address and ran into the problem that ShipStation didn't allow us to do this. Found this app, did need to reach out to the developer to get everything setup correctly. BEST customer support I have ever experienced from an app (and we have had some good ones). I sent an e-mail on a Friday, got a response that same day, and had a virtual meeting scheduled for Monday to get everything looked into. On that call, they got everything configured for us and setup to do exactly what we wanted. AMAZING!!

Great customer support! Always available and ready to help fix whatever arises. Love it!

Needed a quick update to the app code because our custom theme was causing a couple aspects of the app to malfunction. I e-mailed in and the fix was made by that same evening, crazy fast response time. Great app, can't be faulted in anyway for the hiccup (we bought our theme from outside the Shopify marketplace and have run into this type of issue with quite a few integrations). Great app developer that was able to address our needs and get us a fix so quickly, thank you!

Excellent Customer Service!!! App is great for displaying YouTube videos on our site without losing viewers down the YT "rabbit hole". Technical Support to get the app installed was awesome. Thank you!!!

Phenomenal customer support.. very fast responses with solutions that work right away.. looked at a number of currency converters, this one looked to integrate well and provide a visually appealing integration with website, it has accomplished the goal, very happy!

Our e-commerce store provides a highly customized catalog that has made integration with third party marketplaces tricky. We tried a number of applications without being able to achieve the desired results. Integration with this application took some work, both on our end, along with some help from the developer to initiate some changes on the back-end. We hit a couple bumps, however in the end, we have been able to achieve our goals. Customer support has been responsive, which seems to be necessary to some extent with most integrations. It is welcomed to have the ability to customize the integration process and tailor it to our needs. I suppose the simplest way to sum all of this up is to say that without this app & the developer's support efforts, we would be stuck entering all orders & tracking information manually. This has allowed us to avoid that last case scenario. REVISION: We finally connected the application in its intended way (aside from our crazy customizations) and everything has worked beautifully. Should have simply done this from the beginning.

Just an incredibly frustrating experience. I have been holding off switching apps due to the amount of work it has taken us to set up Amazon integrations and the work involved in find the right one that works with what we are doing. Enough is enough, especially considering the magnitude of this new malfunction. The hardest part during all the glitches is the lack of communication; the app will simply stop working without any notice, leaving us with no idea that orders did not get received/synced, or that tracking information did not get relayed back to Amazon - essentially requiring constant oversight with the Amazon account to assure all tracking data has been sent and orders are syncing (big part of what the app is supposed to take away). As other reviews have pointed out, after the glitch has been fixed, we'd just get a popup with an apology notice. This happened a number of times, all without notice. Would have been really helpful to have an e-mail sent informing us that the app had gone down and to be on the lookout for orders. Very disappointing to have an experience like this. When I try to login to the app now to manually sync orders, I cant even get into the dashboard (just shows a long list of code). Not sure what the issue is but it doesn't look good. I reached out to the app developer yesterday and have heard nothing thus far. Not an area where we can just sit and wait. I am sorry you went through this trouble. We've got to handle some major bugs, as you mentioned, including some issues with our support tools. I understand that merchants should be extra careful with their Amazon business. We take that very seriously. I am happy to say now that all bugs were corrected. The app is stable, and running properly, bringing solutions to all old and new users. We also took all necessary measures to provide better support and respond to any possible inquiry in a timely manner.

Customer service was extremely helpful in identifying an issue we had with a custom theme of ours and fixing the problem on our behalf. The complication had nothing to do with the application, we decided a while back to use a Magento theme on Shopify (horrific idea in hindsight), which was caused integration issues with a whole number of apps we have installed. Customer service here looked into the code to help find out where the problem was, then made the necessary corrections. Thank you!

Phenomenal app all around. Setup was far easier than expected. I initially put off installing because I figured I would need time to configure everything appropriately. When I installed and went through everything I was amazed to be up and running within maybe 20-30 minutes? Full integration with our theme required adding some code, of which I am not very familiar - reached out to support and had a resolution and adjustment stunningly fast.. This is wild, wish every app worked like this.