Sunray Fly Fish
United Kingdom
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Reviews (6)
The best help desk software I've ever used. Lots of other software is too expensive, too complicated, and doesn't suit small to medium-sized businesses like mine. I run three brands through this, seven figures, with one human agent. The support is fantastic. The developer himself often responds, and the other customer service guys all really know their software. I can't recommend it highly enough.
Good for selling across multiple countries. The estimated delivery date actually varies if you have customers around Asia AND United States. It's very nice to have crystal clear custom information for my customers.
Customer support was outstanding. They custom coded the css to get it looking just right. The app itself generates a lot of sale for me also, a reallu high converting channel. Once again though, the CS was instant, polite and they persevered with my picky css requests. 5 stars
Dreadful, hangs on install, customer support have no idea what their doing, can't even get rid of their broken code now, don't touch
Developer reply ·
Hi Sunray Fly Fish team, I'm the new owner of 506 Sale & Bulk Discounts. The install hang and the leftover code you described were real problems with the old build. The current version uses a managed install that wires up the theme app embed automatically, and uninstall now clears the metafields the app sets. If you ever want a hand setting up the new version, reach out to our support, happy to help directly.
DO NOT USE. They have broken API functionality with Royal Mail and as a result up to 50% of my shipments went missing. The UK Manager just called me personally and admitted they know about this issue but thought people weren't losing 'too many.'
• DO NOT INSTALL • I spent 2 days writing all the complicated conditions for this app. Shouldn't have bothered. What they don't tell you before you do all this work is this; When a user selects the amount of your product he wants, let's say 4, then he selects an option specified in this apps conditions, it automatically adds 4 of those also. So if a user buys 4 of the main product he has to buy 4 of whatever add on he selects through this app. AND THERE IS NO WAY AROUND IT!!!! So, I contacted support and wait for this....this is their response.... "I understand that this is a frustrating situation, especially after working on these options for so long, but there's not much we can do in this immediate moment or even communicate this specific issue to users. As mentioned, I'll be sure to let our team know about this and see if we can get it added for a future update." Hang on, did I just hear that right? "...there's not much we can do in this immediate moment or even communicate this specific issue to users." So, the app is broken and they claim there is no way to tell users that it is broken before they install and spend days configuring it! So, I told the support person I would screenshot that response and use it in this review. Here was his response; "I don't think you can add screenshots to reviews' So a broken app and a flippant support team. DONT INSTALL
