Caseuphoria
Indonesia
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Reviews (5)
APP IS CONSISTENTLY CRASHING. RESPONSE ARE VERY SLOW. IT DOES AFFECT SALES NEGATIVELY AND TODAY AS I WRITE THIS REVIEW, I GOT LOST IN THE JUNGLE BECAUSE THEIR APP IS NOT LOADING AT ALL AND NO ONE IS RESPONDING TO EMAILS, CHATS, AND ALL THE COMMUNICATION CHANNELS THAT THEY HAVE.
it says i can conditioned the badge by product, but then it doesnt work as per what it says. i asked the customer service and its not available.
Developer reply ·
Thank you for your feedback. In The Free Plan, You can setup 1 label for all products or select up to 10 products to the label. Thank you so much.
i installed when the app was free. suddenly they monetize and change the system into paid, but WITHOUT NOTICE at all. and our store become very chaotic. DO NOT install these, opt for others that are still giving fair policy.
Developer reply ·
Hi dear, We deeply apologize for the inconvenience you experienced with our app. Regarding your concern about the recent update and pricing changes, we made these adjustments to enhance the user experience and introduce advanced features. We sent three emails to inform you about these updates: one on June 28th, one on July 13th, and another on July 17th. It appears these messages might have ended up in your promotions or spam folders, and for that, we apologize. We understand that unexpected changes can be frustrating, and we are truly sorry for any inconvenience this has caused. Our team is committed to continuous improvement and is taking steps to ensure better communication in the future. As a token of our appreciation for your understanding and patience, we would like to offer you three months of free access to our app on the highest plan, the Advanced plan. We have sent you a follow-up email with more details. Could you please check it and get back to us? We hope you will give us another chance to serve you better. We are confident that you will be impressed with the improvements we have made. Thank you for your feedback and understanding. Sincerely, Fordeer Commerce.
GREAT GREAT GREAT! Functionality 5/5 Aesthetic (subjective, but) 4.5/5 User friendliness (also subjective, but) 5/5
1. pricey. they stared with basic package for FREE! (completely 0) now they increase basic to USD 10. 2. add-on products (that have charges) will cost your customer NOT BEING ABLE TO ENTER DISCOUNT CODE. I think they know that they are FULLY AWARE OF THIS FEATURE is just that they NEVER FIX THIS UP because they want you to get another app (bold product option) that cost you for USD 50, only for you to be able to charge while still be able to add discount code. 3. Customer Service is blatantly slow. too generalising problems. still there are QUITE A FEW similar apps that is FREE. PLS DO NOT WASTE YOUR MONEY.
Developer reply ·
I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in future, please don’t hesitate to contact us.
