CozeeCoo

It can be overwhelming integrating a new App with a beloved website. Jasmine was incredible. She dove into custom settings with me, was very knowledgable and incredibly patient. I am left excited for the support Chatty is providing for my customers. The tracking feature is great!

Wow! Where has Fera been all my life!? Before finding this app my reviews were very hard to find. My customers had to go to my shop page, scroll down to descriptions, see the small "reviews" text and click it to see others reviews and then click a second "review" text to leave a review. We have incredible reviews from our customers and I wanted them displayed front and center on the Home Page, by simply clicking on the average rating badge (stars) as well as on the product page. But the app I was using couldn't do this. I was about to design a new page to manually write out and display all of our reviews, which would not keep up with new reviews unless I manually added them. Fera to the rescue. They hit all the boxes and instantly imported all of the reviews I already have. I can even add my customer's photos to the reviews, which was not an available option to them before. If you have any questions at all, reaching out to their customer support makes all the difference. They put in the time to get the job done. This is very admirable. Something that would have taken me a week was done in minutes. I highly recommend using Fera.

I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.