La Pâte de l'Ours - Shop
Belgium
Reviews (7)
Apres avoir contacté Bpost pour mettre en place un partenariat commercial entre ma société et Bpost, les choses se sont très bien déroulées. J'ai été recontacté dans les 24h, nous avons ensemble discuté de mes besoins et de leurs offres et nous avons conclu un contrat. Dans les jours qui souvenaient, le contrat, les accès tout était disponible. Il faut bien lire la document claire et précise envoyée par BPOST, mais tout fonctionne !
Voici comment on transforme un avis 1 étoile en avis 5 étoiles ... Il m'était impossible d'installer correctement l'application, des messages d'erreurs, des situations qui tournaient en rond ... j'avais donc laissé un avis de 1 étoile car ca ne fonctionnait pas. Le jour même j'ai contacté le support et je suis heureux de dire que ca a très bien progressé, appels téléphoniques, messages échangés via WhatsApp, prise de contrôle a distance ... et ca fonctionne excellemment bien ! Jonathan a été d'une efficacité sans égale : rapide, efficace, il a pris le contrôle a distance pour tout régler pendant que je prenais l'avion. Là je rentre, je teste à près de 03h du matin ... et tout fonctionne ! 5 étoiles ne suffisent pas ...j'en ajouterais d'avantage rien que pour le service, mais au-delà de ce support VIP, l'application est efficace ! Simple d'utilisation je l'ai testée sur au total 3 langues pour un article et c'est HYPER EFFICACE ! Je ne peux que vous recommander cette application !
What an amazing support from Miles, It was a sunday evening nearly 22h local time for me ... Miles was full of good energy and support ... Wish all customer care people was as human and customer centric as he is. Thanks for this amazing experience Miles !
that was quick efficient super friendly and reactive 10 across the board !
Amazing, quick, i feel VIP !
Developer reply ·
Thank you immensely for your 5-star review! We’re overjoyed to hear that our app and services are meeting your needs and exceeding your expectations. Your support is deeply appreciated. All the best, Trustoo team❤️
So far the support provided me is very on point ... Hope i can give another positive feedback when the solution will be proposed :)
Developer reply ·
We're delighted to hear that you've had a positive experience with our support team. Their dedication to providing on-point assistance is a key part of what makes MultiVariants special. We look forward to the opportunity to provide you with a solution that meets your needs, and we hope to hear more positive feedback from you in the future. If you ever have questions or require further assistance, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help every step of the way. Thank you for your kind words!
Not working at all, keep on crashing, tried several times to uninstall it and doing it on several browser ... same issue *** Updated review *** After writing my 1 star review, I've been contacted very quickly by the support. I was lucky enough to be understood and helped by the VERY efficient : Yassir Kaissoumi and I am happy to write his name here so other people can refer to him to have a good, quick and efficient solution. We fixed my issue in the next 24h. I don't give a 5 stars because of the original experience and because the process is definitely not user friendly and system messages are confusing leading to mistakes (what happened here in this case). I still had a couple of issues in particular with being able to see all my orders in may Shopify app, and this evening it is finally correct. I really am thankful for the quality of the service provided after my bad review and I encourage people to ask for support because it is a good quality one.
