Momo Monster Co
Canada
Reviews (7)
The app integrates with my store without any issues and their shipping prices are pretty decent. I took off 1 star because after purchasing a UPS label through them, it only provided the shipping label but not the required customs form that need to be attached to the package. Initially I had to email support to send me the customs form each time but I asked if they could fix it because it was very inconvenient to have to email every single time. After that support did make the changes in the backend that included the customs form to be downloaded with the shipping label. The other issue I've had is my package weighing 1.15 kg but after paying for shipping, the weight is changed to 2.27 kg and there's an extra charge for the weight adjustment. My scale is correct because all the other item's weight were not changed, so why it happens with this item every time...I don't understand. All in all, I use this service when I need to ship a package using UPS or DHL.
Developer reply ·
We appreciate the review and feedback! Looking into the items you mentioned, it appears that our support team was able to resolve the customs form issue, and continues engagement on the weight adjustment concern. We look forward to providing continued service and support of Momo Monster Co's growth, and are always available at support@netparcel.com to address any concerns.
The app was easy to install and when I encountered a minor problem (I wanted to use a special feature), they responded quickly and fixed it asap (excellent customer support). I'm amazed that this app is free, but glad it is, as it's perfect for my needs. One of things I like is how well it integrated with my shop and looks like it's a part of it.
Developer reply ·
Thank you so much for this wonderful review. What you think of us is very important and every day we work to improve and deliver the best service to you. Please reach us anytime for any issues. All the best, Lucy
Very nice app, I like that the reviews and loyalty program are accessible by a floating button and then open up into a small window. The customer service they provide is exceptional, they are always there to help and even provide suggestions on other things I miss.
Developer reply ·
Hats off to you team at Momo Monster Co ❤️, Thank you for the wonderful review you left here. We are on seventh heaven reading your feedback. Thank you so much for lifting our spirits and inspiring us for new achievements. We are so happy to know that you found your widgets nice. Please be kindly informed that there is a huge team and a lot of labor stays behind that design. Your lovely comment made all hard work worth it👌🤩. Once again thank you so much for your support and know that we are always there for you 🤗
Love this app! I would happily use a paid plan once my store is doing really well. I think it's fantastic that a free plan is available until that time comes.
I really like this app, simple to use and quite intuitive. There is one feature I would like to see, the option to choose dollar amount for discount and not just by percentage.
Developer reply ·
Thank you for the kind words 💎 The app is about a week old, so plenty of new features to add. Thanks for sharing your insight! I will personally let you know when $ off is available down the road. Have a great day ahead! Jonathan. Founder @ Conversion Bear
Great app and super easy to set up. I love that I can apply my branding to it as well. The only thing I would like is to be able to set a specific day that it pulls from for the popups. It's currently for 2 months back but I have test orders I cannot delete so it shows up in the popup as "Test bought xxxx" - which means I have to turn off the "purchased xxx" feature until it's past 2 months so they don't show.
I love the options for the badges and the ability to choose where they appear by adding a simple line of code.
