3dkeycap
Canada
Reviews (4)
We had serious issues with this app. It glitched and failed to charge customers additional fees for certain product options. Unfortunately, it took us weeks to notice, resulting in over $1,000 in lost revenue. After reporting the issue, the team acknowledged a problem in their code and said they had fixed it, but it reappeared later. The second time, we caught it quickly and reached out again. They claimed it was resolved, but it wasn’t. We also experienced other issues where some listings would break. I asked if it might be related to our theme, but didn’t get any clear answers. Overall, this app caused us lost revenue, wasted time, and unnecessary stress. When I asked for a refund (given the losses caused by their glitch), they ignored the request. At this point, I don’t trust either the app or the team. I rarely leave negative reviews, but in this case, I feel it’s necessary to warn others.
The app was a bit overwhelming/confusing at first. But customer support was very fast and very helpful (and patient with me). Thanks to their customer support I better understand how to setup everything and now my Etsy and Shopify Store have synced listings and tracks my inventory as orders come in. It is also great that I can update Shopify and then have Etsy synced to reflect the changes (instead of manually doing this work twice).
I used it to import Etsy reviews. it seems to work great so far. It was simple and fast to use and now my shopify store can display some social proof through my previous Etsy reviews.