Figured'Art
France
Reviews (12)
Very helpful support team, good cart drawer functionality
We asked you for help 2 weeks ago and nobody is replying! Please urgently help, your app is not working anymore on our websites! It shows a circle without heart on collection pages and customers can't click on it. https://figuredart.com/
Developer reply ·
We are very sorry for the issue you faced . However, we did not receive any email from you 2 weeks ago. You have been our valued customer since 2022, and throughout this time we have always responded quickly usually within 12–24 hours, and worked to fix any issues right away. That’s why it’s truly disheartening to see a 1-star review 😔. While investigating, we found that in the class you added to the div element wishlist-wrapper, a display:none CSS is applied. Because of this, the wishlist is not showing up. This class is not coming from our code. Please check the video we’ve attached to see the details. https://cdn.shopify.com/videos/c/o/v/58a6747a068f41cba4a42219a1bdf517.mp4 We’d be happy to help you resolve this issue right away , just let us know.
An absolute disaster! Terrible customer support, their developers are careless, keep breaking things, do not verify anything. Lost thousands of EUR of sales because of them. I will switch all my websites to LOOX
Developer reply ·
We’re truly sorry to hear about your experience and the frustration it caused. We completely understand how serious this was for your business, and we regret the impact it had. We’ve since been in close contact to carefully review your stores and apply the requested updates, upgrading widgets, customizing layouts, fixing template issues, and re-importing reviews in stable batches. Our team remains committed to ensuring everything runs smoothly and consistently across your stores. Thank you for your patience and for giving us the chance to work through this together. We’ll continue to support you closely to make sure your setup is reliable and aligned with your expectations.
I have many Shopify stores. Every store installed Boost. So I have a lot of new features, issue fixes, and upgrade requests. Every time, I receive fast and professional tech support communication. All the Boost guys are nice to the customer! It is a great product!
Developer reply ·
Hi there, Thank you for your wonderful feedback! We're more than happy to know that you enjoy using our app and appreciate the prompt support from our team. We will continue enhancing our service to ensure your satisfaction all the time. Once again, thank you for trusting us as a partner in your journey. We are all around to assist and do wish you continued success. All the best, Boost Team
The App is quite straight forward, and the app developer has been very helpful. I particularly like the fact that we can upload a csv file including all our tracking numbers, carrier, tracking link, for all our paypal orders, so that it can be prepared perfectly by our team first, then uploaded into the app, to finally being pushed into paypal system.
Developer reply ·
Wow 🙏🏻😊🙏🏻😊🙏🏻😊, thank you so much for your amazing support and kind words. We are building more exclusive features in SyncTrack so stay tuned. Feels truly wonderful to be part of your growth story Love from Joseph 💙💚💛🧡
This app doesn't work. The price doesn't update when changing the variants and the wrong variant gets added to the cart. Support doesn't reply to our ticket.
Developer reply ·
Hello to our friends from Figured'Art Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Sticky Add To Cart BOOSTER PRO. I want to extend my sincerest apologies for the negative experience that you had with our customer service. We are so sorry about what happened here ( It is not at all normal with our app). Our best developers are already working on your issue. We will keep you posted on the progress and will try to resolve it as soon as possible. At Sticky Add To Cart BOOSTER PRO, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Regards, Pushpesh & the Sticky Add To Cart BOOSTER PRO Support Team
Great app! If it can't be done in Data Export, then probably no other app can do it. Support (Daniel) is very helpful and in setting up custom fields. I also had another, more complicated issue that support couldn't fix at first. Their developer team spent a lot of time fixing it for me. It works flawlessly now. I highly recommend this app!
The app is very easy to use and a great time saver. It provides a great basis for Facebook Ads. We edited the text a bit, but we could have used the AI text in its original form as well.
Developer reply ·
We're so glad to hear you're enjoying the app and finding it valuable. Always here to help when needed! - Yoav and the Yodel team
This app does more or less everything that we need it to do. This apps deserves 5 stars, but here are 2 things that we would love to see improved. 1) Exporting the tracking numbers does not includes the different SKUs. It would be great if that were the case as we have different warehouses and we need to send the reports to different places. 2) We would love to see improved are the webhooks. Right now we receive the exact same notification several times. If these could be filtered by Parcel Panel, that would be great!
Developer reply ·
Hello, Anthony Thanks for your feedback. We really appreciate it! As for your first request, our develop team have considered it carefullly and we're going to do the configuration and may publish in the next version. And as for the webhook, our tech team did some special configuration for you and the notification won't be the same. Thanks for your feedback and support for us again! Best regards
Simple and efficient. It would have been great to have 2-3 pop max instead of 1, and perhaps the automatic discount code integration with shopify but the less functions the less difficult it is to setup. But really worth it for the price if you are just looking for a basic but efficient pop up.
After spending 3 hours trying to make my popup decent on my website I gave up. If you have a long scrolling homepage like 95% of people, then no matter if you choose a middle screen or bottom right pop up, it will never be displayed correctly. (basically it is displayed at the bottom right of your PAGE and not your SCREEN), the pop up is not "sticky". Therefore on a long scrolling home page it doesn't make any sense... Anyway, I finally gave up, uninstalled few hours later the same day, and despite asking for a refund, I still got charged for a MONTHLY fee, (for 3 hours of usage without even being to get the app to work). Thanks for the scam. Cheers
Developer reply ·
Hello, I'm sorry to hear that you were having problems with installing your POWr Popup. Please try to do an all pages install to install your popup as this is an issue with the Shopify theme that you're using on your site.
does its job, basically. Careful, it does NOT cover the detailed tracking status translation. The "Tracking translation strings" function described here doesn't work: https://docs.parcelpanel.com/article/6#Part%203.%20Translation%20strings It can only translate a full string (without any auto generated names in it, such as city names, country names etc...). Therefore any tracking status including an auto generated word (at least 50% of the tracking status), can't be translated properly. I hope it can be fixed someday, you guys just need to allow a "partial" tracking status string translation. I am not a soft dev myself but it doesn't seem to be a huge challenge.
Developer reply ·
Greetings! We sincerely appreciate your support for our app. Your feedback is also highly valued. We are excited to share that we have launched a new feature this year – automatic translation of tracking details – which has been well received by many of our users. We are grateful for your suggestion to improve our app. We hope you will continue to explore our platform and share your valuable suggestions with us. We hope you have been enjoying your experience so far. We just wanted to check in and see if you are satisfied with the various features and the support we provide. If there are any issues or concerns that arise, please know that you can always reach out to us for assistance. Our team is always here, with a smile on our faces, ready to help resolve any problems that may come your way. You are a valued member of our app community, and we want to make sure you have the best possible experience. Thank you for being a part of our app family. Best Wishes, ParcelPanel Team
