Gerard Cosmetics
United States
Reviews (6)
This is a good app. Images are largely very nice and good quality. I really like that you can do an entire collection at once. Would be nice if you could bulk add the images to the products. That would save a lot of time. I have not used the video yet. My major criticism is sometimes it makes crazy images and then you have to use one of your credits to regenerate an image you could not use. Here is an example- it made one of my lip pencils black when it's a neutral pink. No big deal to regenerate but I don't think they should double charge for images you can't use.
Excellent support!! This app is pretty easy to use but I needed help setting up and changing a few things. Hassan helped me and he was phenomenal- friendly too. There are so many options for preorders you can pretty much set it up any way you want and it's fairly self explanatory. Later, I had an issue with how the orders were feeding to our shipping software. Vishu helped me. It was not easy to figure out but he stuck with me until we got it fixed. It's Christmas Eve so very thankful for the quick and friendly support.
Developer reply ·
Thank you so much for your awesome review! :) I'm very happy to learn that you're satisfied with the app and the service. It was a pleasure on Hassan's behalf to help you set up the preorders, and on mine to resolve your queries regarding the Shipping Process. We're always open to your questions, concerns, and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist
Very difficult to set up. Support responds quickly but continually throws their terms at you that you are supposed to understand . Don't answer questions thoroughly enough for you to be able to get anywhere with support.
Developer reply ·
Hi there I've DM'd you, can you please get back to me? I will solve this for you, I promise it'll be worth your time :) I really want to solve this issue for you. Avraham Director of Customer Success Upsell.com
Stellar customer support Helped me to get Back In Stock emails live within minutes. Top notch
Very good experience. Easy to integrate, easy to use. Had an issue with a customer ordering free stuff and they fixed the problem instantly, even added code to prevent the issue from recurring. Excellent support , great app.
I have been using Juo for two months . They took care of migrating us from Recharge which was a consistent nightmare . Very easy to use plus I love the tiered feature where you can offer an additional discount on the first shipment . It gives us endless possibilities for promotion of these products . . I have emailed support a couple of times with questions and got a very timely reply . So far my favorite app .
Developer reply ·
Thank you so much. We're happy you have positive experience with Juo!
