The Card Collective

5 stars. Ivailo was absolutely outstanding. I moved to Smart SEO after a frustrating experience with Webrex, where I was being pushed toward a US$99/month plan largely so I could have multilingual structured data across my international storefronts. Smart SEO completely changed the experience. For a fraction of the price I now have multilingual JSON-LD with no language limit, image optimisation, alt tags, image filename optimisation, SEO audits, LLM files and a huge number of other SEO tools in one app. The biggest difference, however, was the support. Ivailo personally went through my live Google Rich Results tests, found duplicate Product schema coming from my theme and Judge.me, helped remove the conflicts, retested everything, and confirmed that my Judge.me reviews were correctly integrating into Smart SEO’s Product JSON-LD. He didn’t just send generic instructions. He actually investigated the site, identified the exact problems, fixed the duplicate structured data and stayed with me until the Rich Results test was clean apart from a non-critical warning. This is exactly what technical support should be. After being asked elsewhere to pay US$99/month just to properly cover multilingual schema, finding Smart SEO at this price with this level of functionality and support is honestly incredible value. Huge thank you to Ivailo specifically. He genuinely solved the problems I downloaded the app to fix. Highly recommended.

I’m not normally one to leave negative reviews, but I was genuinely appalled by how unprofessional this support interaction was. Support representative name ending in “rav”. I was already on a free trial of the roughly US$10/month paid plan and contacted Webrex because Google Merchant Center was still showing schema-related issues even after I had completed the relevant setup in the app. I wanted a simple technical answer: what exact schema was causing the issue, where was it coming from, and why was Merchant Center still failing? Instead, I had to repeatedly push for basic information. When I asked where the supposedly outdated schema actually was, I was told: “You have to check manually on each product, collection pages.” When I asked what exactly I was supposed to check: “The Schemas that are injected by you manually.” They still had not actually identified the offending schema. The conversation then became increasingly focused on selling me a much more expensive plan: “Trust me, currently you are in the Free Plan, Right ?” despite me already being on the paid plan’s free trial. Then: “So give a Chance to our Plus” “Free for 13 Days, pay only if you like after Trial” “I am not telling you to buy, just give it a try for 13 Days ??” I even explicitly said: “I am not asking for a general explanation or an upgrade recommendation. I need the specific technical source of the error first.” Even after that, the support conversation continued to revolve around moving me from around US$10/month to the US$99.99/month Plus plan instead of properly diagnosing the issue I had contacted them about. The pricing for multilingual schema is also incredibly poor value. If you need schema across multiple languages, Webrex pushes you toward the US$99.99/month tier. I moved to another Shopify SEO app that gives me multilingual schema across my translated storefronts, image optimisation and a large range of additional SEO tools for a tiny fraction of that price. The whole interaction felt careless, evasive, greedy and sales-driven rather than professional technical support. A customer should not have to fight for a straight answer while being repeatedly pushed toward a subscription costing roughly ten times more. Buyer beware if you run a multilingual store. This was enough for me to lose confidence in Webrex completely, and I have decided to move away from the app.

The app itself was great for what I needed and worked well while I was using it. I ultimately decided to uninstall it simply because I was cutting down on monthly app costs. The frustrating part came when trying to leave. My store never had more than 500 active products at any point, although I did have a large number of draft products. For some reason, the app considered me over the product limit of my plan. Support told me that in order to restore my original images, I would need to upgrade to a more expensive plan and pay the additional cost. Having to pay more just to restore my own images so I could uninstall the app was pretty ridiculous and made the process unnecessarily frustrating. To their credit, support was helpful and refunded the additional charge after I raised the issue, which I appreciated. Overall, it was a good app and did what I needed it to do, but the uninstall and image restoration process really needs improvement.

Had really high hopes for this app because the concept was honestly perfect for my store. Installation was advertised as simple with a one click setup, so I installed it expecting a smooth process. Instead, I immediately ran into errors and issues getting it to work properly on my website. I contacted support and waited around an hour before hearing back. They investigated and eventually told me the issue was caused by some custom code on my store, meaning their installer could not locate the correct snippet automatically. Fair enough, these things happen. The problem was what came next. I was then told I would need to complete the installation manually myself. They provided very comprehensive instructions, but for anyone who is not a developer they were extremely confusing and intimidating. I explained that I did not want to break anything on my live store and politely asked if they could help me with the manual installation process. The response was basically: sorry, because this requires manual work, it is your responsibility. Another support agent later joined the chat and said they would check with their team and get back to me. Then they instantly went offline and have now been offline for over 6 hours with no follow up at all. That was the most frustrating part. I did not expect free custom development, I just needed some guidance and reassurance installing their own app safely. Instead, I felt completely abandoned as a new customer. Honestly, it ended up being a blessing in disguise because I found another very similar app afterwards that actually helped me through the installation issues properly. The app idea itself is great, but the support experience completely ruined it for me.

I am absolutely amazed by the service I’ve received. I recently switched from another app that cost nearly twice as much and constantly forced me to create add-on products when all I wanted was simple price adjustments tied to variants and options. With Optis Product Options, everything works seamlessly exactly the way I needed it to. What really sets this app apart, though, is the support team. The customer service has been exceptional. They responded quickly, helped me set up specific option rules I needed, and even went as far as writing custom code to make a custom option work exactly the way I envisioned. It’s rare to find support that is this responsive and genuinely helpful. I’m not someone who usually leaves reviews, but the level of service I’ve received has been outstanding. I highly recommend this app to anyone looking for flexible product options backed by an incredible support team.