Flirty Pineapple
Canada
Reviews (4)
Upon initially downloading the app, we did see a good amount of upsells. However, lately there seems to have been updates with either Shopify, or ReConvert that is making the app not worth the price. The app also no longer applies a shipping cost for one click upsells. So we've had issues with customers not being charged enough shipping for the products they add during the check out upsell process. What we've had to absorb in additional shipping fees, doesn't make the app worth it. (We've also reached out to support and there wasn't much help/explanation offered).
Developer reply ·
Thanks for sharing your experience, and I’m really sorry you feel that we let you down here. It’s great to hear ReConvert drove solid upsell results at the start. We completely understand how frustrating it is to lose margin due to shipping miscalculations, and we should’ve done more to help when you reached out. The truth is, some of this may be down to Shopify's own platform, but I'm happy to look into this for you. We’d love the chance to review this properly with you, especially as Shopify has made ongoing changes to the post-purchase checkout that may affect how shipping behaves with upsells. If you’re open to it, we’ll investigate the issue fully, walk you through any limitations or fixes, and make sure you’re not left covering the cost for something avoidable. Appreciate the honest feedback - it’s exactly what we need to do better. I'm contacting you, kindly come back to me so we can try to get this sorted for you! Avraham Director of Customer Success ReConvert
I wish I discovered this app sooner! It is exactly what we need for enhancing the navigation and filtering of our website. I needed some quick assistance and Helen was prompt and looked after exactly what I needed!
I highly recommend this app for Pre-Orders! It's super easy to use and customize for your brand/website - a lot of that is done automatically. Pricing is pretty reasonable, in my opinion as well. I needed a bit of help from customer service, and they were super prompt! Thanks to Princess for the quick help!
The customer service really makes a difference with this app! I cannot speak highly enough about how prompt and helpful their team is. The app itself also suits our needs for everything loyalty, rewards, reviews, and wishlists.
Developer reply ·
We cannot thank you enough for such a lovely and insightful review from your team, Flirty Pineapple! 😇 Our support team always goes above and beyond to provide excellent service to our lovely customers and it’s such a pleasure for us to receive your compliments about it. We are so happy to see how Growave perfectly fits in your beautiful store and even more happy that you find it suiting your needs. ✨ Once again, thank you so much! We hope for many years of fruitful cooperation with you. 💖
