Woodchucks Wood

I've been on the app for about 2 mos now and am still learning, but 1) The initial integration was SUPER EASY (we sell on 5 channels including Amazon) 2) The support I have received is Top Notch and easily one of the top software companies I've ever interacted with. I am coming off of QuickBooks and A2X. While A2X made QB more manageable, after being on Finaloop I can see how outdated it is and how bad it is for an eCommerce business - never mind the cost savings. I am so grateful to the person for the recommendation to give this a try! Highly recommend!

I haven't found a way to import all of my Amazon orders, in one single swoop, but their support was very responsive, and they are working on this issue diligently. All good for now. I'll report back here, if "page by page" continues to be the only way to import orders from AZ....but for now, the app seems to be doing what it should. Here we are, end of April, 2024. I like the app, but it is lacking one major feature. After it imports an Amazon order, it never updates the tracking status. So, all of your Amazon orders that this app imported, will remain "Unfulfilled", unless you manually update each one yourself. They love to tell me there's nothing they can do about that, which is a bogus response. They pull the AZ orders in, then I may fulfill some (or all) on AZ or in Shipstation...but since this app pulled them in, they will never show fulfilled within Shopify. Sorry, but that's a show-stopper to me.

I love how this app tighly integrates with Shopify. It doesn't launch a whole new set of windows, like some kind of external program. It flows seamlessly with the Shopify interface. Because of Shopify's disconnect with Amazon, I have a mess on my hands with duplicate orders, so Matrixify comes to the rescue. I just use this app to dump all my orders, and then I can weed out the dups in Excel. Same thing when needing to adjust prices on Shopify....Much nicer to do it in Excel, and let Matrixify suck it all back in and perform the updates. Works like it should, runs fast, and support has been great.

Sorry, but this app is not ready. It shouldn't be in the app store. All I tried to do was import orders, and the problems started right away.... 1. You cannot import an eBay order, without mapping the eBay item to a Shopify item. I'm not after any inventory control. I just want to print postage for my eBay items, and have my metrics updated. 2. After importing, it did not import any customer data. It put all customer data into the Shipping address. 3. It added no eBay data to the Shopify notes field, nor did it add any tags. Not even the eBay order ID. Nothing. Good luck trying to find an ebay order in Shopify, down the road. 4. When mapping products, you have to find the proper Shopify product, page by page. No search. Unreal. 5. Tech support was very responsive. All tech support was from India. Communication was NOT easy. Sure glad they had a free plan for evaluation. app = delete

Looks simple enuf, but upon starting the app, it asks you to "login". There should be no Login process, as most apps automatically integrate with Shopify. So, what was it asking me to login to? I could never get past that screen....and the English text was poor....leading me to believe this may be a product.

I'm still finding bugs on a weekly basis. Plus, whenever they push down an update, there's no notification. You never know when a new version is going to overwrite the old (it's web based). Nor is there anywhere you can go and find out what the latest bug fixes were. Using it is a big productivity boost, but it's simply unreliable. You don't dare print out more than 10 labels at a time, and you'd better count them as they print, to make sure none are skipped. Their current bug, is their integration with Amazon FBA. Shipstation simply refuses to see my FBA inventory accurately, resulting in me either submitting orders to Amazon FBA when there is no stock, or Shipstation will tell me that FBA has no stock, when indeed they do. They have a slick product, but they simply have very poor quality control in place, for the software updates. June 28/2021 Well, here we are about a year later....Shipstation no long has the issue of printing incorrect label counts. Seems they fixed that. However, they still don't have a handle on the FBA integration. SS still reports your FBA quantities wrong, and SS also reports the FBA postage fee wrong (but only sometimes).

I like the app, but it seems to be struggling lately. Interfacing to so many channels is outstanding...if it weren't broken. Hopefully the issues are just temporary.

Well, I tried it, because I want a way to pull eBay and Etsy orders, into my Shopify dashboard. Instead, it looks like Expandly creates it's own dashboard, and wants to pull everything into it. The App isn't really integrated into Shopify. When you click Apps, and then select Expandly, all it does, it take you over to Expandly's website to do all your work. So that means over in Expandly, I need to add USPS, Fedex and UPS. Well, when it showed me the list of postal carriers, USPS isn't in the list. I can only give it 2 stars, because it doesn't support USPS, nor did it make it clear that it's not integrated INTO Shopify.

I really do love this app. Quick and easy to use, and they beat my negotiated UPS rates. I didn't give it 5 stars, because I need to use their website, to produce postage. There may be a way to have it integrated into my store, but I believe I'd need to either have the $300/month plan, or pay $20 ala-carte. I'll probably end up doing that....as $20 is saved, in no time. Oh, and by the way, I'm a USA shipper. ---------------------- Well, after a month of shipping, here's what I can tell you. The rate quoted, will not be the rate you pay, 90% of the time. I'm so sick of these surcharges. $3.85 for residential delivery $1 for fuel $3.25 for Extended Area surcharge These additional fees are never quoted, until you get your bill. Fedex does this, and UPS does this. In my book, it's "bait and switch". The post office doesn't back-load these fees, so these guys don't need to either....but they do. So, until Fedex and UPS drop these extra fees, I'll stick with USPS, where I can see what I get. Oh, by the way, when you purchase postage via Amazon, and you select UPS or Fedex, what you see, is what you pay. Amazon demanded that there be no extra surcharges, when they negotiated their contract with Fedex/UPS. I'll leave my star rating at 4, because I think netParcel is simply a vendor for Fedex, so it's probably not their fault.

Takes a little bit to get used to, because it's very flexible, and has a lot of options. But, now that I've got the hang of it, it's as simple as adding tags to my products, and they automatically categorize in my store. Every time I've had an issue, it's been user error....no fault of the app. I will also say that support helped more than I expected. They went above and beyond, in my opinion.

I've been using it for one evening. Things I like: USPS prices. The cost for USPS labels on Shopify have always equaled USPS prices on Amazon, penny for penny. Thus, I never thought it was possible to get USPS prices any lower....but I was wrong. Shippo's cost for USPS labels is SIGNIFICANTLY lower. Another thing I like is that Shippo can print (optional) the order number on the label. -------------------------------------------------------------------------------- What I don't like: I wish they didn't print the date on the label. It's not necessary. Nobody else does. Problem is, sometimes my post office complains if the date is off by 1 or 2 days....but that's doesn't mean it's not worth 5 stars. You can't enter the pkg weight as pounds and ounces....only decimal. My scales all read something like 3 lb 7 oz. What's that in decimal? Heck if I know....3.3? 3.4? I dunno.... I'm having some difficulty getting my own UPS account attached, but I think that's my issue, and not Shippo's. We'll see how well they work with resolving this with me....but for now....this app is 5 stars.

The only product I've found, that offers pricing, per option, BASED ON PREVIOUS OPTIONS THE SHOPPER SELECTS ! That's exactly what I needed!