Para Paquetes

Charged $399.99 on a $49.99 plan — and support couldn't explain why. We were on the $49.99/mo plan and got billed $399.99 for July in "order" charges. Their pricing says "300 orders included + $50 per additional 300 orders", but nowhere does it explain what counts as an "order". Our store had ~2,327 Shopify orders last month, but most come from marketplace integrations (Amazon / Mercado Libre) — sales that have nothing to do with our online store or with Loox. It appears we were billed for ALL of them. What did we actually get for that money? In the last 30 days Loox sent 715 review request emails and collected 28 reviews. That's it. Meanwhile their own "Unlimited" plan is listed at $299 — we were charged MORE than unlimited. I contacted support via chat and asked one basic question: what is an "order" in your billing? The agent could not answer it — not even the definition published on their own pricing page — and would only "escalate to Tier 2 via email". If your support can't explain the single metric you bill customers on, something is very wrong. Merchants with marketplace channels: check your Loox invoices carefully before installing. We're disputing the charge with Shopify and looking for another review app.

For the given moment everything is running smoothly. As expected there a a bit of things that can be changed, but for a free loyalty rewards app it works really good, all the information is very clear and it's pretty straight forward. Like this app a lot and I'm happy to see what the future might bring :).

Before discovering Gem Pages, I felt constrained by my website’s limited design options. Gem Pages has not only made customization easy and intuitive, but it’s also unlocked virtually limitless possibilities for tailoring every aspect of my store. I highly recommend this app—its customer support is phenomenal, consistently responding quickly and precisely to any questions. Gem Pages has truly transformed the way I build and manage my pages!

For the time being it works really good, you can customize all the wording, the colors, buttons and its position in the page. Good app at a great price!

I installed this app and in a matter of minutes the app changed and modified all my inventory in all the locations in my store with no sense, manual adjustments up and down in all the products for no reason, I had to correct the inventory manually after uninstalling the app.

I need to offer volume based pricing at a variant level. This app solved this, however it is a pain working with it. It takes forever to do the slightest change and its messing up my UX having it take forever to load and apply the pricing rules. It was way better when I started using it. I dont know what changed they did, but it definitely didnt improve. I hope they do something about it.

I used this app to translate my website parapaquetes.com / supplies.shop from spanish to english. It was a bit confusing at first but after getting to know the app it became easier. Customer service was a bit slow until Andy showed up. I had a 404 error when switching from language to language and he helped me out quickly. I will upgrade to the essential plan once I have my media ready. I cant wait to test my website in different countries. Thanks a lot!