First Source Wireless
United States
Reviews (9)
Buyer beware, don’t do it!! Big mistake, after being called a million times, we installed this application, and the integration was seamless; however, that is the only positive interaction. After-sales support is nonexistent. The first month we get the bill, and our credit card is overcharged by approximately $250. We attempted to set up a call without success since phone support is nonexistent outside of sales for this company. To make a long story short, we ended up uninstalling the application and had to dispute the overcharges, terrible experience, BIG HASSLE! (Notice your sales representative does not have a phone number in their signature line). Wish I could leave a ZERO STAR REVIEW
Great app. Support is very helpful and fast at whatever you need customized. Reviews seem to be coming in quicker than the app we used before. Easy installation.
Great app! Has all the features i need including the countdown timer. Super easy to add to my store. Support is very quick and helpful!
Developer reply ·
Dear First Source Wireless, Thank you for your kind words! 😊 We're thrilled to hear that you found our support team helpful and friendly. Your satisfaction means a lot to us! If you have any more questions or need further assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com. We're always here to help!
This app is just ok. If you don't understand HTML which I have limited knowledge on, its going to be hard to edit the format of the invoice/packing slip. I do like how we can edit this with a lot of variables because our invoice requires more things than just a standard invoice but it takes some time to understand how each variable is supposed to be formatted in HTML. My one feature suggestion is to be able to email a PDF version of the invoice to customers more easily than just saving it as a PDF each time and emailing it manually. This would save us so much time.
Developer reply ·
Hi First Source Wireless, thank you so much for your review and feedback of the Order Printer app. We really appreciate you taking the time to share your suggestions for the app! For assistance in HTML formatting, which can definitely be difficult if you aren't experienced in it, we can recommend using an AI helper to assist. I'll be sure to pass your feedback to our developers for further consideration. - Shay, Shopify Support
We just implemented and their support team helped us troubleshoot some issues. We are hoping this will improve our conversion at https://firstsourcewireless.com/
Developer reply ·
Hi, we have emailed you at the email of the shop owner, please help us check and get back to us. We will help you fix the issues shortly. Thank you
Nice app! Very hard for a visitor to bypass to check out when there is a limit on the product, unlike other limit apps I've used in the past. Stops them from entering the checkout page with a warning message to add more to the cart. Only issue I had was it imported my products twice for some reason so I had to go in and delete things. Support had a fast response when I reached out to them.
Developer reply ·
Thanks for taking the time to post feedback about our app. We've noted your suggestions & will share them with the tech team to work out on them. We are glad that you're satisfied with our support & app functionality.
It does what it's designed to do. I wish there was a link to the page my customer is contacting me on. It just gives me the page title which can be hard to find sometimes and not very efficient for a fast response time. You have to always have the Inbox tab open to get desktop notifications for open conversations. Other than that, it works fine just had some design suggestions.
Developer reply ·
Hi, there. Thanks so much for taking the time to leave a review for us regarding Shopify Inbox. Your feedback regarding being able to click a link to be taken to the customer's page is a great idea. I'm happy to let you know that I've gone ahead and passed that request along to our Product Team for their considerationally. In regards to notifications, you can consider downloading the Shopify Ping web app to your store from your appropriate, official webstore and you should be able to receive notifications through that application, and not just through the open Inbox Tab of your browser. Thanks again for your review! -Imogen, Shopify Support
Very easy to set up. From the administrative side things are very easy to track and approve returns. Support is very quick and helpful with answering any questions I had.
This app saved me so much time! I just set up a quick template and hit optimize and the app did the rest. Hoping to see a boost in image SEO soon.
