Pets Calm Down
United Kingdom
Reviews (4)
very easy to install and set up. Creating rules took few mins. Widget showed up on page with no drama. Very helpful customer service.
Developer reply ·
Wow, thank you so much for this great review :) We are incredibly happy to hear that you like the app :) Stay awesome!
Excellent. Has increased my revenue 5%
Uninstalled as it broke my Facebook "purchase" tracking (the most important thing to track period). The upsell page failed to render 4 out of 5 times I manually tested due to code bug. My Facebook tracking also did not run the times this app failed. Once I disabled this app my Facebook tracking worked again. If you install this app keep an eye on your Facebook conversion numbers and make sure they agree with Shopify every day. if they are off by a large amount do a few real purchases and see if post-purchase page is broken.
Developer reply ·
We’re genuinely sorry to hear this, and we understand the frustration - especially when tracking and ROAS are impacted. As soon as this was flagged, we escalated it internally with top urgency: our CEO, product manager, and dev team were all involved within the hour. We requested store access and a test order code to reproduce the issue, but unfortunately, this was not granted. To be clear, we prioritised this report, dropped other work, and made every effort to resolve it. Without access, we’re unable to confirm whether the issue stemmed from our code, a theme or third-party conflict, or a Shopify rendering fault. Despite the review, we’ve made a very fair offer to make things right - conditional only on reinstallation and access to debug. Please allow us the opportunity to fix this, as we were in the process of doing. We take incidents like this very seriously and are committed to transparency and accountability. Avraham Customer Success Director ReConvert
great onboarding experience. Still day one so have not yet got any affiliates but time will tell I am sure.
Developer reply ·
Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at support@secomapp.com or via the in-app chat channel if you need our assistance. We're right here to help!
