Ilios Lighting

We are sorry to hear that you were experiencing issues with Chatra! We currently do not see any issues in your account. Both the chat widget and the email integration are working, and messages arrive in your Chatra account. When you talked to our support team, you had an issue with the email forwarding. We asked you to share a screenshot of the forwarding settings in your email client, but unfortunately, we never received a reply. We see that emails are now being successfully forwarded to your Chatra account, so most probably you already updated the settings or reconnected your mailbox. If you still have issues with anything else, please let us know.

The reason that png images were converted to jpg is because in set up wizard the option was selected to convert. But we resolved the issue for you instantly as we saw your email. Would you mind getting back to me on email ?

Hi there Ilios Lighting team! Thank you so much for your incredible review of Stamped! We're thrilled to hear that our app has been an integral part of your store for over 2 years and that you've had an exceptional experience with our customer support. At Stamped, we pride ourselves on delivering top-notch customer support to ensure that our users like you receive the assistance they need promptly. We're glad to know that we've been able to meet your expectations in this regard. We're also delighted to hear that our app is one of the best you've applied to your store. We've put a lot of effort into creating a feature-rich and user-friendly app, and it's rewarding to see that it has positively impacted your business. Thank you for recommending Stamped! If you ever need further assistance or have any questions, please feel free to reach out. We're here to support you and your store's success.

Thank you for your appreciation and support. We always try to give our customers the best support possible.