Mr Collectable
Australia
Reviews (6)
I have been using this app for some time now and it works great! Highly recommend to everyone1
I have only been using this app for about 2 weeks or so, and I am not usually the type of person to write a review so soon however the customer support and the ease of use of this app is definitely worth the 5 stars. I have tested many different pre-order apps out there and this one seems to be perfect for what I am looking for. 100% worth using this app as you will not be disappointed.
Okay before I dive into my negative review, I know the developer will respond by giving me a generic reply however there is clear proof with over 90 1-star reviews how trash the support is for Out Of The Sandbox. For starters, I am all for supporting people's business and I understand things cost money, keeping your website up to date costs money too however what doesn't sit right with me is how there is no support for anyone who has a custom code. I decided to purchase the higher member tier for this app, thinking it was going to be a 1 click solution to update my out-of-date theme however, I ran into an issue where my theme couldn't be updated and I needed to contact customer support. Basically, they looked into my theme and updated it however they had to copy my live theme and said that some code elements couldn't be transferred. Basically, my whole website was scrapped to nothing.. This was the email response I received: "The error message here is expected and is related to Shopifys recent 'Section Group' changes which have affected the header and footer sections. As a result, the mega menu would need to be rebuilt, but this will be a one-time inconvenience." Pretty much Out Of The Sandbox doesn't give you any true help and tells you to outsource a freelancer to Storetasker which is the biggest money grab I have ever seen. Look I am no expert but I am not a complete noob when it comes to technology and I know transferring a code isn't complicated. I was charged $500 USD to transfer a few codes which is only less then an hour's work...That is the biggest scam I have ever heard. It costs more to transfer the code than the actual cost of the theme, and I know 100% that Out Of The Sandbox and Storetasker have some kind of agreement. For anyone reading this, do yourself a favour and hire someone from Freelancer, it only cost me about $20 and the code was completed within an hour..
Developer reply ·
Hi Mr Collectable team! Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme! We appreciate that this can be a complicated process, and that is why our support team is here to help. Unfortunately, it looks like you uninstalled the app before we had a chance to reach out to you and assist, but we are here to help out should you need us. We have reached out to you to see how we can help you update your vintage theme, and are looking forward to hearing back from you. All the best, Out of the Sandbox
I have just installed this app however it was a breeze getting this setup! The customer service support has been amazing and very helpful. I highly recommend anyone to give this app a try!
Words can't express how excellent this app is! Chandra went out of their way to help me set this app up. I run a small business and google reviews are critical to helping any small business grow. I highly suggest buying this app without any hesitation as it is precisely what you will need to help grow your business and give your website positive exposure. Once again Chandra, thank you for making this app accessible to small business owners such as myself, and thank you for your hard-working support on this app!
I have been testing this app for a few weeks now and all I can say is, if you are looking for an app that has partial payments for your pre orders, look no further because this app is a MUST for your Shopify store. I have tested so many different apps on the market and none of them came even close to how well-built this app is. For starters, the layout is very simple, you can easily get your pre-orders running in minutes, if your store relys heavily on partial payments such as mine, this app is built 100% for that. I had a slight issue where the text of the partial payment was clipping over my review section on my product pages, Vipin was easily able to fix this. The support team are very friendly and easy to work with. Words can't express how easy this app has made my life so thank you for making a simple and easy app to use!
Developer reply ·
Thank you so much for the amazing review! Looking forward to great pre-order sales for your business. Best Regards.