Biofusions
United Kingdom
Reviews (7)
Amazing app with wonderful functionality and customer support!
Developer reply ·
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
I thought the bad reviews were an exaggeration before I downloaded the app. Unfortunty, it's all true nothing works. Can't even access the ad platforms, preview doesn't work for drag and drop and even if you do active nothing shows up.
Developer reply ·
Hi Biofusions, Our support team will happily help you get this app working for your store if you email skosm@klarna.com With themes that don't support Shopify's Online Store 2.0 architecture, there is no consistently compatible way to always inject code for on-site messaging that can work across all vintage themes. We've worked hard to code options to attach to CSS, but depending on the theme, there isn't always a viable way to do so. Compatibility and consistency are much improved with app blocks, but those are only available for themes that support Online Store 2.0 architecture; more info at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks Regardless of the theme type though, we're happy to support whenever needed. We hope you'll give us the opportunity to get this working for your store.
This app has caused me more bother than good. I would not recommend downloading locksmith! After downloading locksmith it has caused my products to be showing out of stock despite them being in stock. This has caused huge loss of sales. It has also stopped many website functions from working. The code behind this app is very unstable and if you are downloading it, it will be at your own risk. I am now seeking to completely get rid of this bugged app from my shopify store. I'm extremely disappointed!
Developer reply ·
I’m sorry you had to experience this. The issue coming from Locksmith in this case was that the add to cart button, in the featured products area of your home page, was showing as “sold out” until the customer interacted with the variant selector. Your developer removed the Locksmith code from that template, which fixed the problem, but Locksmith automatically added its code again shortly after, and the issue resurfaced. I totally understand your frustration, and while we did mention that Locksmith auto-installs, we should have brought up the ignore list functionality to prevent that from showing up again. Locksmith has an ignore list on the Settings page, which allows you to specify theme files that Locksmith should leave alone during its install process. We did see that your slider navigation was not functioning, but it seems that was a side effect of the product object being “nil” in the featured product area, or perhaps something else in that template. Those are generally unrelated, and we're not sure why that happened, since the app is only working with your products and variants. We’ve been able to duplicate the add to cart button issue on other themes, but not the unresponsive menu. That’s something specific to the theme you’re using, and fixing the add to cart also stopped the navigation menu issue. I’m glad we were able to get this fixed for you, and that everything is working. Again, I’m sorry for the frustrating situation. We’re here to help if anything else comes up. Best, Ken
Amazing customer service! Great product that has boosted our conversions! Super happy with this app!
Great customer service. Asked for help as I had a layout issue. They were very responsive and helpful. The app is also really easy to use. One of the best out there!
Developer reply ·
It's totally our pleasure to help and thank you so much for this wonderful review! much appreciated!! 🤗🙏💐
WOW WOW WOW!!! This is such an amazing app. The user interface is amazing. So easy to use. Customer service is perfect! I will surely be using ONE+ as my business continues to grow. 10/10!
Developer reply ·
Thanks for all the love, Eniola! We look forward to growing with you using our Spin Wheel Popup, Email Marketing Automations and more! Cheers, Ann & One+ Customer Support Team
Amazing app! This is very easy to use and includes all the right features to manage product reviews. I want to upgrade to the paid version soon as there are so many more great features. The customer service is 10/10! Extremely helpful and respond to questions lightening fast.
