ITS Technologies

Excellent customer service, ressolved my issue immediately

Quite blown away actually with the in-depth answers the AI provides. Even complicated technical questions which I would even struggle to answer myself having ran my business for 14+ yrs it some how manages to pull off the required information and to provide to the customer supported by relevant product information and links to the product pages on our website.

The app is so easy to use, and very light and fast. I was confident to install it because of the "BUILT FOR SHOPIFY" tag on their app page. You will also be assisted with a very quick and responsive customer service, Rio. A very nice, smart and helpful fellow.

The Falcon APP has been a life saver for our business. Any issues which are very rare are quickly resolved by the developers

The app works perfectly well for our site, our sales have increased significantly. Google Merchant and Google Ads are sometimes very difficult to work with. You get warning emails that your products are being suspended for some reason. Before using this app, it was a nuisance and a headache to sort this out. But since I have this app, we have gained not only the app but also a very helpful, and brilliant technical support. Dennis would even help sorting out problems not directly connected to this app, for a small fee. He responds very fast and even during hours you would think he would be sleeping.

The team are excellent and respond well to issues and even requests for changes and improvements. The APP has good features but also needs improvements but the team are responsive and have made a few improvements already

It's easy and straightforward to use. You have the free plan available which is not so limited, that you can actually use the free plan. Easy to install and most importantly, it works.