← Merchants

Hygge Box

United States

Reviews (6)

★★★★★
Shopify

We had such a great experience with Claudio from Judge.me's support team! He really knew his stuff and totally got what we needed for our online store right away. The best part was how quickly he understood our problem and walked us through the solution - super clear and no fuss at all. He was so friendly and easy to work with, which made the whole process a breeze. If you're looking for a review platform with awesome support, we'd definitely recommend Judge.me based on our experience with Claudio!

on Judge.me Product Reviews App · Over 4 years using the app
★★★★★
Shopify

I want to express my gratitude for the exceptional support provided by Shelby in helping us resolve a customer's issue with our rewards app. Shelby was quick to respond and offered a clear and helpful solution by suggesting the use of a deep link to our Smile panel. She provided us with the exact link we needed, as well as a guide for additional deep links, which was incredibly valuable. Shelby also took the extra step of checking our Smile account and confirming that everything was set up correctly on our end. Her proactive approach, friendly tone, and thorough response made it easy for us to understand the next steps and effectively assist our customer. We appreciate her attention to detail and the prompt support that helped us resolve the issue quickly. Thank you, Shelby, for going above and beyond!

Developer reply ·

Thank you so much for sharing your experience! 💖 So happy to hear that we were able to help out :)

on Smile: Loyalty Program Rewards · About 5 years using the app
★★★★★
Shopify

Just started using the app. It's easy to install and use. The customer service and support team are great!

on Candy Rack • Upsell Cross‑sell · 12 days using the app
★★★★★
Shopify

Where's My Order is a great tool for tracking shipments. The dashboard with live tracking status is helpful because it gives us an overview of where packages are at any time. We are a subscription box company, so we like to track that shipments are delivered before the customer is charged for their next box. The app allows us to be proactive with our customer service. The Wonderment team is exceptional, always helpful, and responsive to our questions.

on Track by Loop · 4 months using the app
★★★★★
Shopify

I really appreciate the prompt response from the customer service team. Most recently Javaughn was able to help fix our (recurring) issue quickly. Hence the reason for not giving 5 stars - subscription orders paid with any express checkout payment methods do not generate in ReCharge. Hoping this can get fixed in the near future. Otherwise, great system and terrific team!

on Recharge Subscriptions App · Over 2 years using the app
★★★★★
Shopify

Customer service is non-responsive. We signed up for a free trial and the app is not working for us. We have contacted the service and have not received any response or acknowledgement of our email. Can someone here help?

Developer reply ·

Thank you for your review. The problem you were experiencing has been resolved. Google changed their privacy policies, which mandated us to resubmit our App to Google for review, even though we had been approved before. On this page, you have both our contact email, and our work number. We're extremely sorry for the trouble, and do hope you give us another try at some point. Sincerely, Robert F. Morrow Founder | ShopShare

on ShopShare · 5 days using the app