ideas4lighting
United Kingdom
Reviews (6)
One problem after another. Zero manners and no attempt to help. Don't waste your time with this app.
Developer reply ·
Merchant uses some misconfigured E-Mail auto-responder, that sends me automatic receipt confirmations every time he sends me an E-Mail. Unfortunately the merchant also lost track of what is going in this avalanche of useless E-mails, doesn't react to my E-Mails, and then vents his frustration here.
Great app, highly pissed off at the developer forcing an 'optional' paid plan that I immediately cancelled.
Developer reply ·
Hello! The popup you’re seeing in the app is for a 30-day free trial of our Growth plan since your 90 days free are up! You can downgrade to the Free plan at any time during the 30 day free trial and you won’t be charged at all. We also offer discounts of up to 50%, just reach out to our 24/7 agents! We've reached out to you directly as well. We hope to earn your trust again!
App has amazing potential but full of flaws and technical support don't seem to be familiar with the product. I've spent over 4 hours on live chat and the agent with no progress.
Ridiculously expensive
Developer reply ·
Hi team, This is Jonas - Customer Support Lead from BSS Commerce. We are so sorry for the inconvenience. Please understand that each app on the market has different resources, mechanism and features which leads to the differences in pricing structure. We didn't even have the chance to support you yet. Thus, I think a 1-star review due to our pricing plan seems not that fair for us. Hopefully you can revise your experience to our product. Also, if you might have any concerns or questions related to b2b features, you can for sure contact us at support-sbc@bsscommerce.com for further assistance and advices. Thank you so much in advance and looking forward to hearing from you.
