GEMORIES
Croatia
Reviews (5)
While I’ve experienced some challenges with Easify, I appreciate the team’s willingness to assist and provide ongoing support. The app has potential and includes useful features, and I’m hopeful that future updates will bring more stability and a smoother experience overall. I’m giving it another shot and looking forward to seeing improvements.
Developer reply ·
Thank you so much for taking the time to share your experience! It’s wonderful to hear that our Easify Product Options app is working well for your custom jewelry store and that you’ve found it easy to set up and use. We’re especially happy that our support team could address any issues you encountered quickly. Providing reliable and responsive help is something we care deeply about, and your recognition means a lot to us. If you ever have more ideas, questions, or need support, don’t hesitate to reach out. Thanks again for your kind words and for choosing Easify Product Options, we’re excited to keep supporting your store! Best regards, Easify Team.
Swatch King app support is fantastic! Nikhilesh resolved my minor issue in just a minute. Quick and efficient service. So far, so good - looking forward to seeing how it performs in the long run!
As a paid user of their Globo Product Options app, I relied on it heavily for my store's customizable products. On January 4th, all product options disappeared from my website, forcing me to pause ads, close my store, and lose significant revenue. Despite reaching out to their support team immediately, the issue remained unresolved for days. They blamed me for "downgrading the app to a free plan," which I did not do. I am the sole person managing my store, and their explanation was both dismissive and inaccurate. This problem occurred after I uninstalled another Globo app (GLO Color Swatch) and tried to update my product options. Instead of owning their technical mishap, they shifted the blame and offered no real resolution. What’s worse, I paid for a subscription from December 24th, but the app stopped working entirely from January 4th. When I requested a partial refund for the unused period, their response was vague and unhelpful. It was only after I contacted Shopify Support and explained how poorly I had been treated by Globo that they finally offered a credit. I would not recommend this app to anyone running a serious business. If you rely on smooth functionality and responsive support, look elsewhere.
Terrible experience with this app and their support. First, I contacted them about the GLO color swatch disappearing when another language is selected, leaving customers unable to choose a color. Initially, they said their developers would fix it. After being ignored for a while, I reached out again, only to be told I need to purchase the Gold plan for a fix. Seriously? You couldn’t inform me upfront? If your store uses multiple languages, beware: this app will remove the color swatch widget for all languages except the original one. And even in the original language, the widget might just disappear entirely, leaving customers without the ability to select colors. I’m already using another one of their apps and paying $24.50 per month, but I will 100% uninstall it today. Their support is 0% helpful, and I hated every bit of dealing with them. Avoid Globo at all costs!
