Braaaaaapp
Portugal
Reviews (6)
This is a wonderful app, more than worth the price not only because it works brilliantly, but also because of the great customer service. I more than recommend this app! Been 5 years using this, and they are still amazing!
The app works great, and I've really been enjoying how everything is working. However, I can't do a 5-star review because, sadly, the customer support, although able to reply fast and nicely, was not as helpful as one would hope in this day and age. I had a question to which they replied very fast and nicely but neglected to say that solve was not available for all plans. That lack of vital information would've saved me time preparing every step the customer service advised, as it would've saved them (Stamped.io) time in back and forward with emails trying to understand why it wasn't working until it was pointed out it was not for all plans. That was my experience; you may have a different one, still, that says nothing about the app itself, which has been working great so far. 5 stars on the app, 3 on the customer service.
This app is exactly what I needed for my store. Simple, clean, easy to use, and blended flawlessly with my storefront and product page. I had a couple of questions, and the customer support was equally fast and responsive. From my experience, it is definitely a 5-star app!
I've tried many different apps to upsell and recommend products, many of them paid, and I must say that this one not only works perfectly, it amazes me how it is free. To top that, only their customer service, which is probably the best I've dealt with in years. Not only did they help me adjust some things I needed, but they also gracefully heard some ideas and notes I gave them on possible updates to their already great app. Definitely a winner!
Developer reply ·
Thank you so much for this amazing review! it means a lot to our team 🙏 and we are always at your service!
The app does exactly what is advertised, and the customer service is beyond helpful. We've exchanged numerous emails, and every single one was polite, on point, and above all, helpful, and all of this as a free plan. That needs to be said and praised. I'm very happy with the app! If I had one gripe, it would be that the Portuguese language only has Brazilian Portuguese, with the Brazilian flag as an option, but that is so common across so many apps and products, that it needs to be considered nitpicking.
Not only does the app do what is advertised, but their customer service is also some of the best I've had the chance to work with. I was struggling with a setup, and Lynda not only helped me out but as she also faced an issue, she asked for a day to sorted it out with development. Where other customer services would let the issue remain idle forever, she made sure to get back to me with a fix to the problem, which made me feel incredibly appreciative. This would be incredible from a paid service customer care, it is even a bigger testament to their character when they apply the same customer care to a free app! Great job guys!
Developer reply ·
Thank you very much for the kind words 👍 our team is always at your service.