by valenti® ORGANICS
United States
Reviews (6)
UPDATE 01/02/2025: Definitely a must to have! Upgraded our 4 stars review to 5. Too soon to tell if this app would work for our business given we just installed it a few days ago. Out the box during the set up process we experienced some confusion with the theme. Some of the paid features seem to have been available for the free version, but then went away after setting it all up. So that created a bit of confusion and frustration given there's no specific mention in the help pages about it. Customer service was stellar in helping us navigate this. We may change our review later on but for now this is where we stand.
Developer reply ·
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
What seems to have started with the right foot forward, has turned to be a nightmare. The only reason I'm leaving a 1 star review is because I can't go lower. I'm on the paid version still on trial, and despite over a week of back and forth with not 1 but 3 support agents plus some others from Shopify, it seems no one can figure out why Shopify isn't connecting to ShipStation. Frustrated of the lack of knowledge on ShipStation's part pointing fingers at Shopify doesn't begin to express it. I will change my review once I can get someone knowledgeable enough to figure this out, as it seems the people in support have no clue what's happening.
Syncee has been an excellent platform for connecting us with a broad range of retailers. The user-friendly interface and seamless Shopify integration make managing and updating our products hassle-free. Their customer support is also top-notch—when we had a minor issue with filtering products, we left a message via chat and received courteous, prompt assistance from Fruzsina. Her help was invaluable in resolving the issue quickly and painlessly. Highly recommended for suppliers looking to expand their reach!.
Developer reply ·
Hi there, Thank you so much for your wonderful review! We're delighted to hear that you've had a great experience with Syncee, especially with our user-friendly interface. It’s fantastic that Fruzsina could assist you promptly and efficiently. We appreciate your recommendation.
We've been using this app for about a year now. It's simple and straight forward to set, and easy for our team to manage and interact with customers on our website. It has all the tools needed making it chatting with customers an easy task. Highly recommended. The only complaint, and I'm nitpicking, is the agent's avatar which doesn't display on the front end. It would be great if the avatar of the agent taking the call could be displayed on the chat instead of the smiley face to make the interaction more personal. Other than that, we love it.
Customer service is very responsive and cordial. We're still working on setting up the app and getting everything ready for our clients, but so far so good!
Developer reply ·
We are glad you were able to make the user journey a breeze here in BON. We love making custom changes to see your vision come to life. Our main priority is to meet requirements and exceed the expectations of our customers. That being said, we are always open to suggestions and will do our best to implement them.👍 If you have any further questions, please feel free to drop us a line via live chat or email help@bonloyalty.com. We are always ready to support you! All the best, Mia BON Team.
Still working the ins and outs of the app, so far so good. Customer service is top of the line! Very friendly and so helpful!
