CustomIcing.com.au

This is a good Live Chat and Ticketing app. It has limited customisation options, but for a basic and easy to use live chat function, it's working well doe us. Note: Don't use this app it via the Shopify admin panel as the notification sounds won't work. You need to set up a login via their website for full functions to work properly.

If you need more specific shipping options beyond weight and order value, this app is a good solution. Using postcode location ans product tags to also filter shipping options has solved a problem we have had for many years with the limits of Shopify shipping settings. Support is helpful, be patient for their responses before you make a decision to keep the app or not. We also have begun using the discount shipping options for our repeat customers, one of a few other options in the app you can configure and hiding some payment options that have high transaction fees can be hidden for orders under a certain value. Handy options to fill the many gaps the Shopify has.

I have persisted with this app because I am optimistic and see that this could be a great app with some updates. It is not actually compatible with Shopify as it takes over the shopping cart/checkout entirely. So if you run other apps that require the cart and checkout to remain as standard, it will not work at al for your store. It sets up a shopping cart within the Shopify shopping cart so there are 2 checkout buttons. UPDATE (1st AUG 2023): The developers have now been helpful with working on the coding for my store so that the messy checkout this app makes is better for our customers. This app does have plenty of possibility and potential and I still hope that in time the required improvements will be made, however it is a way off from actually being properly compatible with Shopify, especially if you sell items that do not require customisation along ones that do using this app. UPDATE (26th APR 2025): Where has the advertised Live Chat Support for this ap gone?? Sadly there is now zero support available for this app. It completely stopped working for no apparent reason! We had to contact every customer and ask them to email the details of their designs to us and remake all the designs manually! Thankfully our customers were very understanding, however the massive time and admin cost to this was horrible. No response to emails to the developer. After searching for alterrnative contact details I found the Lumise App facebook page. The response to the message was that this app is now managed by a different company! This is appauling. Changed my review from 3 stars to 2 stars. The app has potential but without any support it is nothing but a liability to any business and we do not recommend it. UPDATE (24th AUG 2025) - Due to the app no longer being compatible with Shopify until it is updated to meet the requirements of the new Checkout and Thank You pages, we removed the app. We are thankful for the fast assistance of the new management and wish them well for the future of Lumise. The app has potential but needs work to be suitable for Shopify. Review upgraded from 2 to 4 stars in support if the assistance received to remove the app from my website.

While this app was not what I needed (my error), the customer service from Smart SEO developers after I uninstalled the app was excellent and very proactive.

Excellent app. User friendly & responsive design on all devices. Super fast and friendly support when needed. We use it together with their other app called Live Product Option and the 2 apps together are almost (perfection does not exist & we do have a couple of functions we hope to see in future versions of this app) exactly what we are after for our website.

Great app and excellent, super fast support when needed. Easy to use app with lots of options. We use it together with their other app called Upload‑Lift Image Upload and the apps are an excellent addition to our website.

We have been using Live Chat for many years now. Very easy to install and use. If ever tech assistance has been needed they have always been fast to reply and assist. The recent update and addition of Product Cards has made live chats with customers much better. I look forward to seeing more updates from Live Chat. Yes, I would recommend Live Chat Inc.