Booze House
Australia
Reviews (7)
Terrible Customer Support – Avoid This App! If you run into any issues, don’t expect their customer support to be helpful. They take forever to respond and keep making excuses instead of actually fixing the problem. I had an issue where the pop-up form’s background was always transparent, making it unusable. When I reached out for support, they said they would escalate my ticket to a technician, which would take 48 hours. After waiting, I finally got a response—only to be told that my issue was "out of their scope". I've used many apps before and never had this problem. They even tried to shift the responsibility to Shopify, but when I contacted Shopify support, they confirmed that the app provider should be the one fixing it. For what we pay, we should get proper service and a functioning app. Would not recommend!
Developer reply ·
Thank you for sharing your experience. We’re sorry to hear that our support didn’t meet your expectations — we always strive to provide timely and helpful assistance. Regarding the issue with the pop-up form, we’ve reviewed it and found that the form itself is working correctly, but custom CSS rules on your website were unintentionally hiding the background. In this case, a specific design rule using '!important' was overriding standard settings, which is generally not recommended as it can prevent certain elements from displaying as expected. Since these settings are controlled by the website, adjustments need to be made directly in the site's code. A web developer or your theme support team would typically be the best resource for this, and we’re glad to see that the issue has since been resolved. While we understand this wasn’t the ideal experience, rest assured that we did everything we could from our side to assist. If there’s anything else we can clarify or help with, please don’t hesitate to reach out.
Very Good and professional service by Fatima
Developer reply ·
Thank you for your kind words! 😊 We're thrilled to hear that you had a great experience with Fatima's professional support. 🌟💼 Let us know if you need any further assistance! 🚀
Very good and professional service. Easy to use app
An excellent app with incredibly useful features! The support team consistently goes above and beyond to deliver exceptional service.
Developer reply ·
Thank you for your review, happy to help anytime! Jordan
This app has been an absolute lifesaver for our business! Setting it up was a breeze, thanks to its user-friendly interface and straightforward layout. We've been using it for a while now, and it has become an integral part of our operations. What truly sets this app apart is the exceptional customer support.
Developer reply ·
We're thrilled to hear that our app has been a lifesaver for your business! It's fantastic to know that setting it up was easy and that it has seamlessly integrated into your operations. We're especially pleased that you've found our customer support exceptional. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for your wonderful feedback!
Best page builder app ever! Easy to use. And the customer service is really helpful, they reply back in few min. and solve the issue for you and help build your page.
This is a really amazing app. Customer support provides excellent service. This app has help my business to grow.
