My Small World Toy Store

Iris was awesome at fixing an issue on my first order limit.

I was working on this last minute at 1am in the morning, and the last app i used a few years ago was so complicated.... but this is an absolute breeze - so intuitive, and Hannah and the support team are amazing... good work team!!!!

Jolo was brilliant - really concise training and help with installation. This is the app I've been looking for for MONTHS... and I've tried and tested a lot of them. Don't bother installing any others. Good work everyone!

Great app.... with amazing support beyond just the app functionality. Mete was insightful, hepful and full of good advice, as well as solving my issue straight away. I can't wait to see what else Merchbees rolls out...

We have been looking for an app that can help us efficiently and accurately pick orders and replenish the shop floor for YEARS... it's not been easy to find. It's not possible to sort Shopify inventory by SKU, which is how we manage our stockroom, so no matter what report we pull, we still have to reorganise the .csv file into a format that we can work with.... but not any more..! This app has the best order picker and shop relenishment function we have found. Customer service is second to none - I've just spent a skype call with Menelaos where he took me through how to design reports and all the functionality within the app - no matter how you want to export a report, in whatever order, define by whichever you field you choose, you can. This is going to save us so much time. Brilliant

UPDATE: I've adjusted my 1 star review, as after posting Tim & Kevin fixed the problem in about 10 minutes. Here's to happily shipping to multiple addresses again. I loved this app. Support was initially great, and there is no doubt it has boosted sales. However we have had an issue with this app since the middle of May 2020, where whenever a customer tries to enter an address the app just freezes, with the dreaded constant spinning 'wait' wheel. I contacted Pix on the 20 May. Nothing. On the 27th May. No response. Mid June, no response, again on 4th July through every support channel i could, in frustration. Still nothing. This is a great app, but unuseable for us as the support has become so poor. I'm giving it a week, then uninstalling. It's a real shame and so so frustrating. When an app is this useful, the support needs to match it, which it did in the beginning. I'm wondering whether this is a classic case of give good tech support at the outset to get excellent reviews, and then abandomnolder accounts to their fate. Real shame.