Name Strings
India
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Reviews (8)
Didn't think of writing this review. But the sales team has literally ghosted me after selling the services, even though the flows are not working due to some backend issues at their end they are not willing to give refund and postpone onboarding which wasn't expected. We are in peak season and the support times are just terrible a simple reply takes 24 hrs from the support team.
Really helpfull support and the AI bot they use is just insane mini chatgpt i would say
The support team is really bad at solving the problem. They just roam around the bus without a definate answer and at the end just blame everything on the customer. Because of a bug in their software which they took over 6 hours to figure out we lost over 70% of our revenue. I bet any other app developer would have responded us in time and resolved it as soon as possible considering we have been their loyal customer for more than 2 years. Not recommended.
Developer reply ·
Dear Merchant, Thank you for being a loyal customer with us for over 2 years. We truly value merchants like you and are very grateful for your trust. We are deeply sorry for the unfortunate issue that occurred in your store. The cause turned out to be quite complex and rare — something our team had not encountered before. Because of this, our support team first tried solutions related to metafields, which are the most common reason for such issues, but unfortunately, those did not resolve it. Our team worked continuously until the root cause was identified and the issue was fixed, though we regret it took longer than expected. Please rest assured that we have already implemented safeguards so that this does not happen again for you or any other merchant. Once again, we sincerely apologize for the trouble this caused and appreciate your patience and continued support.
Sebastian has been really kind and his response is also very quick. Overall good utility app and must have
Sebastian was really helpful in helping me navigate the app and quick response. Overall good app with good support
They are very cooperative and quick in their response which is the most important thing you want from an app.
Developer reply ·
Hi Team Name Strings, Thank you for your kind feedback! We're glad to hear that you've had a positive experience with our team's responsiveness and cooperation. Providing timely support is a top priority for us, and we're happy to know it's making a difference for you. We're here whenever you need us! Regards, Thejus
It's amazing application that can help you improve your website and app traffic. If you're not already using it, you should start today. It's even better with the help of IQra and Fatima, who provide amazing customer support. They're always quick to answer questions and explain things in a way that everyone can understand.
Developer reply ·
🌟 Thank you for your fantastic review! 🚀 We're thrilled to hear that our application has made a positive impact on your website and app traffic. 📈 It's great to know that Iqra and Fatima have been instrumental in providing amazing customer support. 🌟 Our team is dedicated to helping users like you succeed, and we appreciate your kind words. If there's anything else we can assist you with, feel free to reach out. Here's to continued success with our application! 🎉 #WebsiteTraffic #AppImprovement #TopCustomerSupport 🌈
