Original Wheelio spin pop‑ups
by IT Trading d.o.o. · launched
View in Shopify App Store ↗Reviews (244)
Zero support. Left me on read for hours even after I sent follow ups. Basic customer service does not exist.
Developer reply ·
Thank you for the review. Im not sure where you tried to contact us as I cant find any tickets. If i can help in any way, please contact us at info@wheelio-app.com or our in chat support and id love to help. Im sorry for your experience and would love to make this a pleasant one.
Customer service representative Marko promptly answered our questions about setting up multiple discount codes, helping us easily find the settings. Great job!
Merci à Marko pour sa disponibilité et sa réactivité pour la bonne mise en œuvre de notre première campagne sur Wheelio.
HORRIBLE. DO NOT DOWNLOAD. CUSTOMER SUPPORT IS HORRIBLE. THEY PROVIDE NO SUPPORT, AND THEY'RE REFUSING TO REFUND ME WHEN THE APP HASN'T BEEN WORKING FOR MONTHS...I ONLY NOTICED AFTER DOING A MANUAL CHECK. ABSOLUTE SCAM.
Developer reply ·
Hi there, We’re sorry to hear you’re frustrated, but we’d like to clarify the situation for transparency. The app was installed and actively billed through Shopify’s recurring billing system for several months. During that time, it was not visible on your storefront due to a script on your site that blocked it from rendering correctly. This was not an app-side malfunction, and unfortunately not something we can automatically detect without manual investigation. Despite this, we issued a four-month refund as a courtesy, even though the app was installed, active, and incurring infrastructure costs on our end, and there was no obligation under Shopify’s policies to refund those charges. We strive to be fair and reasonable with all merchants, and we always encourage reaching out as soon as something doesn’t appear to be working so we can help resolve it quickly. We’re happy to assist with setup, troubleshooting, or preventing future charges at any time. We respectfully disagree with the characterization of this situation as a “scam,” but we appreciate the feedback and wish you the best moving forward.
Marko is very professional and enthusiastic; he made my work easy and straightforward. Thank you for your support!
awesome support team and app. Can definitely recommend!
Disgusting Chat Support
Developer reply ·
The customer got a reply within 30 mins of the ticket opening, which was not satisfactory and said we are disgusting. Being in this space for over 8 years and catered to over 100K stores, this makes us sad as a project. People having bad days and just posting vulgar posts because of that, unacceptable.
Update: they reached out to me after seeing this review and rectified the situation. I still think there needs to be clear instructions on hire to stop the subscription since not all apps with that way. ——- There is no way to stop service on their platform, there is no contact information to get in touch with anyone, if you ever stop needing the app they will continue to charge you. SOMEONE GET IN CONTACT WITH ME ASAP.
L'application fait ce qu'elle promet de faire et le fait bien, par contre le temps de réponse du service client est vraiment décevant (une quinzaine de jours à deux reprises)
C'est pour moi la meilleur application roue de shopify. Je recommande
Good app, easy to use, high CR. But I think they should give us more option to customize the appearance, slices options, number of slices,...
Karlo saved the day! I had an urgent issue about an email campaign and he helped me resolve it in under 5 minutes. Very impressed with the support from this app :)
Great app ! Marko helped me verify quickly to resolve an issue :) thank to him
Marko helped me immediately. with his support ,we could finally run the marketing campaign! highly recommend it!
Thank you so much for Marko's help. Will recommend this app to my friends.
Marko really went out his way to resolve my issue on 3 stores! Very helpful & quick. Thank you so much!
This app has help me from my email list tremendously and I would recommend it to any business owner
Seems like a great app to push conversions and sales, already seen results in a short amount of time!
Super easy to set up and is working really great to drive at least 2x more sales!
App works fantastic. We collected hundreds of emails during the first 4-5 days. Support is also very helpful and fast to react which is very important to us while testing. I got helped out by Marco. Thank you for that
Super fast concise help from Marko. This app has also generated me so much extra revenue, cant recommend enough. Oliver
I had some issues with setting up different languages for the different paths on our webshops and Marko helped solve my issues very quickly. Two thumbs up!
Maybe due to the time zone issue, they all responded to us later. They also tried to solve the problem for us and compensate us, and I like it for actively solving the problem. This App is great overall, but I think there are still loopholes, which led to we lost of money. In fact, we limited the total number of products (the total number of prizes that can be drawn) and the number of times a single user uses it, but this program did not work. There were situations where the actual number of winners exceeded the set number and a single customer could purchase multiple products. I set it according to normal understanding and there was nothing wrong with it, because we have also used other apps. I didn't see a place where I could set a limit on the total number of products for one user. Although it was set that one user could only use it once, the same customer could still purchase multiple quantities. I don't know if it's a problem with Shopify or their program. If Shopify doesn't support it, I think the explanation in the setting should be explained and more detailed.
Developer reply ·
Hi there. We have answered every ticket you opened and this is simply false and not true. There was no bug, you have set it up wrong, you have set up the discount to be used only once, but set no limit on the quantity of items.
Karl has an attitude problem. I merely wanted to change the background segments of the wheel to my own images. Karl said this is not possible, the file sizes being uploaded was causing problems and slowing the app down so it was disabled. I merely suggested that a maximum file size limit be added to prevent this from happening. Karl said it cannot be done we get 100s of people asking. I responded saying if so many people want these features why do you not cater to these people? He told me that since I know so much about what his app needs why dont i build one myself!! Serious attitude problem. Wow.
Developer reply ·
Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable behavior you experienced. Please be assured that we are taking your feedback very seriously and will be addressing this issue promptly and will resolve this directly with our employee. Is there anything we can do for you, to help with this unacceptable behavior and somehow make this a nice experience for you? Thank you
Great support from Marko. Very responsive and helpful!
incredible app and great customer service. highly recommend!
This is the best app with excellent support. It shows a conversion rate of about 5% from cold traffic.
Karlo was extremely helpful, patient and professional. His knowledge helped me successfully address my issue.
Karlo was professional, friendly, and patient with my many questions. Ultimately he cleared everything up for me in our chat. The app is great, too.
Prodotto affidabile, Assistenza Clienti incredibile, rapida ed efficace!
karlo was great! very informative and responsive! five stars all the way!
This is a fabulous App!!! I was using Privvy before this and it was soooo much more expensive! This app does everything you need it to and the customer service is fabulous! Thanks guys! your app is amazing!
Very happy with the performance which is currently coming in around 10% signup rate. Still experimenting with a few settings to find the balance between conversions and annoyance. The support has been very good mid week. The integration with Klaviyo is very good but documentation on tailoring and filtering an email campaign is a little light, but once I figured out how the profiles were coming through and with what data, I could figure out what to do. Needed to go live to properly test it though as some functionality isn’t available in the preview mode. Advise to test in a low traffic time. Colour customizations brought the look into our website seemlessly. The documentation for some functions is absent and is the one thing that could be improved. But as I said, the support is excellent so makes up for that. UPDATE (14thOct2023): Support is really next level. All questions are answered and they are very patient and helpful.
It's only been a couple days, and the app already paid for itself. I'm sure it will be the same every month. I love that you can customize it to fit your brand - everything from the colors to the wording.
Good customer service.Thank you, Marko! Helped us a lot to customize it for our store. Very quick response.
easy setup and integration. instant results. got 10 new subscribers in less than 24 hours. would recommend.
A top-notch application for collecting emails and running gamified marketing campaigns + very good communication with company staff :) I look forward to working with you again in the future
So far so good. This is day one for me. Wow do you really have to write a minimum of 100 characters to get the review submitted?!! Yes you do!
Developer reply ·
Thank you for such a fast review! We are really happy you chose our app and we helped to set up some minor stuff. We are sure you will not regret this kind words :)
Had a very nice experience with their supporting team that gives immediate assistance, and special credits to (KARLO) for his rocket response. :)
Great customer support via chat. Helped streamline the set up after I had a few questions. After one day I have had 3x the daily email lead captures!
Very friendly. The Chat support are very helpful. The works are clean and fabulous. excellent work.
Great app, great customer service. Really helped me when I needed it! I had an issue with my theme caused by another app and they took the time to look into it even though they really didn't have to.
Merci pour votre application et votre aide, support très réactif et serviable. Je la recommande sans hésiter.
Very happy with this app! Had some questions and Sam was so helpful and solved all my queries. Tried different apps and this one is by far the best. Both for functionalities and design. Would definitely recommend this app!
Awesome customer service! They assisted me on issues from a partner app even though it's outside their scope of service.
This is app is awesome. The ROI is tremendous. From email collected conversion to revenue. This has to be the best app on Shopify. You can't go wrong with this app in your sales funnel.
Overall, I have a great experience with Wheelio. Their support team is fast to reply to any urgent inquiries and they're helpful.
Sam has been instrumental in helping me with the setup as the setup is a bit confusing. Sam is available almost any time in the day or evening. I use Wheelio because it converts and SMSBUMP is integrated. I was a bit frustrated with the integration and without Sams's help, I would have used a different APP. I suggest that you have a simple Loom video on how to set up campaigns.
Nos sirvió para potenciar las ventas, es fácil de usar y de hacer seguimiento en los resultados. Vale la pena probarla y evaluar los resultados que tiene para hacer crecer la lista y las ventas de la tienda.
We have used Wheelio for many years, and I highly recommend it. Don't use the knockoffs, use the Original Wheelio.
Advantages: It did close some deals. Disadvantages: (i)Some consumers start to use different fake emails just to get the best coupons. We therefore collected junk emails in our database. (ii)We didn't use it every month, because we want to create different programs to motivate consumers. However, we still have to pay monthly fee even when the app is spared.
Great app, also great customer service, asked for a specific code change and they helped me with no extra charge. Definitely recommend.
This app totally surpassed my expectations. I was a little hesitant to install it but it's a winner. I will use it for all of my e-commerce sites.
This app is great, was able to pull out lots of newsletter customers and extra sales from the Wheel spins. Their support is awesome and very helpful, highly recommend the price
This has been a great app that integrates easily into Shopify and has helped me create a large amount of emails. I needed some help with a setting and they were quick to respond and help.
Great app and great support, I recommend 100%. Let the emailing strategies increase your sells !!!!!
Wheelio is perfect to give my clients incentives but also help me to collect emails in a non invasive way, this app is wonderful and the customer service is outstanding, i had an issue and they solved it so quick thanks Sam, I give a 10/10 to this app.
Totally different way to acquire new clients and mail data. Also, amazing strategy for lowering your exits on the website. Really saw the peak on sales vs active users. And without optimizing at the beginning. Plus, very good client service.
2022 REVIEW: We collected many thousands of good prospects with this app. A great developer and we'll be looking for what else the app maker offers; on this one, though, we did find another option that gives almost all the same features and integrates better with our Klaviyo account. Please note that I would give this app 5 stars overall, but the last 6 months we were being charged monthly after the developer turned off the application's "live" status to a "draft campaign" during an app refresh. I'm sure they probably emailed us about it saying we needed to take some action to continue using the app with new features...but if so, we never saw it. The $90 in charges over 6 months for an app that wasn't working isn't a big deal...but the 1000 subscribers we should have collected over that time with Wheelio activated kind of is. Discovering that failure on the app's part is the only reason we started looking for a replacement. ORIGINAL REVIEW: We get an additional 2.3 new subscribers for every 100 visitors every day without fail than we got from the same amount of traffic and alternative popups. We're still in the 6 figures of annual traffic but if and when we grow our store to millions of annual visitors that same percentage of extra subscribers will be hugely valuable. As it is now, we're paying about 17 cents to capture a subscriber. That works at ROI and at scale for us. Thanks Wheelio. Oh yeah, the holiday theme defaults absolutely rock. You can see the current Halloween one on CubicZirconia.com right now...if you dare try to leave the website. IDEA: Allow us conversion pirate Wheelio users to "opt in" to a feature via on/off toggle that means I am OKing Wheelio to CHANGE ITSELF during certain dates to match a holiday theme. For example, October 10 through November 2 the Halloween theme is automatically switched to, and February 27 to March 20 the St Patricks Day one etc. The need to change the theme manually is hard to remember for a busy business owner, if you don't yet have a fulltime marketing or IT staff with annual/monthly procedures. 5 stars all the way.
ROI on this app was great! Great tool! User friendly and a great way to engage customers. Highly recommend!
The app works great! In just two days - 50 new emails and hundreds of dollars in new Orders! Good job team!
This app worked for my business! It’s a fun way to collect emails. Their customer service is also excellent! I highly recommend.
Sam, the guy from support is amazing! He helped me patiently for long hours, even the app is very easy to use. I highly recommend Wheelio, already collected many emails
This app has enabled me to double my opt-in rate. In addition, the support team is extremely responsive to specific customisation requests. I recommend it without hesitation.
Sam, did a great job assisting me with my issues today. He was extremely helpful and supportive when answering my questions and providing assistance about the Whellio app. Thanks again Sam for your help!
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Developer reply ·
Hi, not sure what this is, but its not a legit review, so we reported it to Shopify. Our support is available for you if you need any help. Best in new year!
Sam provided me with great valuable help setting up my wheelio and fixing my themes. thank you, Sam!
