DC: WhatsApp Marketing + API

great service, thanks

Great support team. It's easy to setup and they explain the dashboard quite well. The pricing seems better than most competitors. I had enabled this for months without using it but they were kind enough to refund the unused subscription amount. Would definitely recommend this tool to all brand owners.

Very helpful

onboarding integration was very smooth. plantform is realy simple to understand and start using.

We've been using DelightChat for the past 2.5-3 years, and it's been fantastic. It seamlessly brings all our social media channels and emails into one place, making day-to-day customer support and automations incredibly simple and efficient. What truly stands out is their support team. Whenever we've reached out, they've been prompt, helpful, and have typically resolved our queries within 2-4 hours. It's been a dependable platform that has significantly streamlined our customer support operations. Hi Team Boldiful, It means a lot to know that DelightChat has been a dependable part of your customer support operations for nearly three years. Thank you for sharing such a thoughtful review and for highlighting the prompt support you’ve received from our team. We’re really grateful for your continued trust and look forward to supporting you for many more years. – Nithya from DelightChat Support Team

We recently started using DelightChat for our WhatsApp automations and broadcast messaging, and it’s been a great addition to our workflow. It has significantly reduced the amount of manual effort involved in customer communication while helping us respond more consistently and efficiently. The automation features have streamlined several repetitive tasks, allowing our team to focus on more meaningful customer interactions. The result has been a noticeable improvement in both customer satisfaction and the overall customer experience. A special mention to the DelightChat support team as well—they’ve been incredibly responsive and helpful whenever we’ve needed assistance, making the onboarding and day-to-day experience smooth and hassle-free. Overall, we’ve had a very positive experience and are happy to recommend DelightChat to businesses looking to streamline their customer communication. Thank you so much for taking the time to share such a thoughtful review! 💛 We're delighted to hear that DelightChat has helped streamline your WhatsApp automation and customer communication while reducing manual effort for your team. It means a lot to know our support team has been able to make your onboarding and day-to-day experience smooth as well. Thank you for trusting us, and we look forward to supporting your continued growth. – Balaji from DelightChat Support Team

Good Service

Great assistance Thank you, Greenfish team! We're delighted to hear that our team was able to assist you. We appreciate your support and look forward to continuing to help your business grow. – Nithya from DelightChat Support Team

easy process Thank you for the wonderful review! We're happy to hear that your onboarding and setup experience was smooth and easy. We're always here if you need any assistance along the way. – Balaji from DelightChat Support Team

The customer care service is very prompt & helpful. Thank you for your continued trust in DelightChat over the years! We're thrilled to hear that you've found our customer support prompt and helpful. Your support means a lot to us. – Nithya from DelightChat Support Team

loving the app!!! just starting but for now super good and all the services here Thank you so much for the lovely review! 😊 We're excited to have you onboard and are glad you're enjoying the platform so far. We look forward to supporting your journey and helping you get even more value from DelightChat. – Dharmapriya from DelightChat Support Team

The team is giving me good help and support on my very difficult step, which I FACE IN DELIGHTCHAT Thank you so much for your kind review! We're glad our team could support you through the challenges you faced during setup and onboarding. Helping our customers every step of the way is what we strive for. – Balaji from DelightChat Support Team

Great app and Good customer Support team Thank you so much for the kind words, Paul and Mike! We’re glad to know you’re finding value in both the app and our support team. Always here if you need us. – Dharmapriya from DelightChat Support Team

Thank you Priya Maam for helping and being available throughout to fix the problem, excellent support Thank you for your wonderful feedback! We're delighted to hear that Dharmapriya was able to assist you and help resolve the issue. Your appreciation means a lot to us, and we'll be sure to share your kind words with her. – Nithya from DelightChat Support Team

dharamapriya was very kind and helpful in settig up. very patient Thank you so much for the kind words! We're thrilled to hear that Dharmapriya made your setup experience smooth and was able to patiently guide you through the process. We'll be sure to pass along your feedback. – Balaji from DelightChat Support Team

Thank you so much for the 5-star rating! We truly appreciate your support and trust in DelightChat over the past year. We're grateful to be part of your journey and look forward to continuing to support your business. – Dharmapriya from DelightChat Support Team

Thank you! We appreciate your continued trust in DelightChat and are delighted to have supported your brand over the past year. We're always here whenever you need us. – Nithya from DelightChat Support Team

We’ve been using DelightChat for our Shopify store and the experience has been excellent. The WhatsApp integration works smoothly, and the automation capabilities allow us to manage order updates and customer communication efficiently. The setup is flexible and powerful, especially when combined with Shopify Flow. What really stands out is the support team — fast, responsive, and genuinely helpful. They quickly identified and fixed a complex issue related to international phone numbers and delivery events. Overall, this app is a great solution for anyone looking to streamline customer communication and improve the post-purchase experience. Highly recommended.!! Hi Koshermarket team, Thank you so much for taking the time to share such a detailed review! We're delighted to hear that DelightChat has been helping your team streamline customer communication and automate order updates through WhatsApp. It's especially rewarding to know that our support team was able to quickly identify and resolve the issue around international phone numbers and delivery events. We truly appreciate your kind words about our Shopify and especially Shopify Flow integrations, and we're grateful to be part of your growth journey. Thank you again for your recommendation and support! – Balaji from DelightChat Support Team

good experience Thank you for sharing this! 😊 Really glad you’ve had a good experience so far. We’re here to support you anytime. – Dharmapriya from DelightChat Support Team

very helpful and nice happy to be working with them! :) Thank you! 😊 We’re really glad you’re enjoying working with us. Looking forward to supporting your growth. – Nithya from DelightChat Support Team

Thank you so much for the 5-star rating! 💛 We truly appreciate your support and look forward to continuing to work together. – Nithya from DelightChat Support Team

Not happy with service Hi Riddhi, We’re really sorry for your experience, and we sincerely apologize for the disruption this caused to your business. We understand how critical this was for your day-to-day operations, and we regret that we fell short here. The issue has since been resolved, and your WhatsApp setup is now working as expected. We’ve also taken this as a learning to improve how we handle such situations internally, especially around response time and communication. We truly appreciate your patience through this. – Baz from DelightChat Support Team

Very helpful and friendly service! Thank you for the kind words! 💛 Really glad you’ve had a smooth experience with our team. Always here to support you. – Dharmapriya from DelightChat Support Team

Thank you so much for the 5-star rating! 🙌 We really appreciate your support and are here whenever you need us. – Balaji from DelightChat Support Team

Thank you for the 5 stars! 💛 Glad to have you with us, always here to help. – Dharmapriya from DelightChat Support Team

one of the best apps i have tried for my whatsapp automation and it also has lot of pluggins included. overall oits a great tool for shopify Thank you so much for the kind words! 🙌 We’re really glad DelightChat has been helping with your WhatsApp automation and Shopify workflows. Always here if you need anything. – Dharmapriya from DelightChat Support Team

Still testing it. But so far it's one of the better communication hubs I have worked with. Makes it easier to have all our customer messages in one place. Appreciate you sharing this! 😊 Glad to hear it’s been helpful so far in bringing all customer conversations into one place. We’re here as you continue exploring the platform. – Balaji from DelightChat Support Team

Perfect agent , he was super helpful and fast Thank you so much! 🙌 We’re happy to hear our team could help quickly. Always here whenever you need support. – Balaji from DelightChat Support Team

Thank you for your feedback! 💛 We’re glad your experience has been positive so far. If there’s anything we can improve to make it a full 5-star experience, we’d love to hear it, always here to help. – Nithya from DelightChat Support Team

DelightChat has been a great experience so far. The platform is clean, easy to use, and makes WhatsApp and customer support management much more organized. The team is responsive, onboarding is smooth, and automation features save a lot of time. Highly recommended for D2C brands looking to improve customer communication and retention. Thank you so much for the kind words! 🙌 We’re thrilled to hear that DelightChat has helped simplify your support operations and save you time through WhatsApp marekting and transactional automations. It’s been a pleasure supporting your team. Here’s to even better communication and growth ahead! - Dharmapriya from DelightChat Support Team

We’ve had a great experience using DelightChat. The platform is very easy to use and helps us manage customer conversations smoothly across different channels. What really stands out is their customer support-absolutely top-notch, quick to respond, and extremely supportive whenever we need help. The team genuinely cares about solving issues and guiding us properly. Overall, DelightChat is a reliable, efficient, and well-built product. Highly recommended for any business looking to improve customer communication Really appreciate the lovely feedback! 💬 We’re so glad to hear that our omnichannel platform and support team are making a real difference for you. It's always our goal to be a reliable and responsive partner to your business. Thank you for the trust and recommendation! 💛 - Nithya from DelightChat Support Team

Been using it for over 8 months now for Advi Blouses, and it’s honestly been a smooth experience. The team is extremely supportive, and the platform is easy to use even if you don’t come from a technical background. Nitya and Balaji have been a huge help, always quick to respond and genuinely patient with every query. It’s reassuring to know there’s a real team backing you when you need support. Thank you so much for this heartfelt review! We’re beyond happy to hear that DelightChat has made your journey smoother, especially without a technical background. Always here when you need us. – Nithya from DelightChat Support Team

Thanks so much for the 5 stars! 🌟 We’re thrilled to have you on board and can’t wait to help Vibe Appeal scale effortlessly through WhatsApp and beyond. – Balaji from DelightChat Support Team

Overall, it was a great experience, from onboarding and integration to day-to-day usage and issue resolution. DC supported us at every step. Thank you for the thoughtful feedback, IndiThings! We’re so happy to hear that the onboarding and integration experience was smooth, and that our team could support you throughout. – Balaji from DelightChat Support Team

Thank you so much for the 5-star rating, Kalyani Threads! We’re thrilled to have you on board. Looking forward to supporting your growth on WhatsApp. - Nithya from DelightChat Support Team

WE have integrated the app and setting up the whatsapi . Team is helpful and curtious and walked through the details and being very patient, so far the services are good . Thank you for the kind words, AdornbyIris! So glad to hear the team was helpful and patient during your setup. We’re always here to support you! - Dharmapriya from DelightChat Support Team

Thank you for your support and appreciation!

Amazing customer support! The app itself is great, but the support team is what really makes it stand out. I had a small issue with configuration and Support Agent jumped in immediately to fix it. It’s rare to get such fast responses. 10/10 service. Hi Team Eklipz, Thank you for the amazing feedback! We’re so glad our support team could step in and resolve things quickly for you. Fast, reliable service is exactly what we strive for and it’s wonderful to hear it’s made a difference! – Nithya from DelightChat Support Team

Thank you for sharing your feedback!

I’m very satisfied with the support from the DelightChat team. They’re always quick to respond, extremely helpful, and genuinely care about solving my queries. Their guidance has really helped me understand and make better use of the platform. Excellent service overall — highly recommended!

Title: Smooth Setup & Excellent Support Review: We’ve been using this app for our Linen Culture store, and it’s been a great experience so far! The setup was simple, and the support team is quick and very helpful whenever we need assistance. The app works smoothly with Shopify — perfect for managing our orders, customer chats, and automations. Highly recommended for anyone looking to streamline their store operations and improve customer experience. — Linen Culture (www.linenculture.in)

Dharmapriya S is ULTRA supportive, an excellent guide in setting up this service. Thank you so much!

everything is amazing, prices are very resunable compared to what you are getting, and one of the best customer support experiences I have ever had

Amazing support and easy to use DelightChat has made WhatsApp marketing so much easier for our store. The setup is simple, and their customer support is amazing — always prompt and ready to help with any questions. Highly recommend!

Great customer service. No delays, works as expected and makes communication very efficient. Great work Delightchat team !

The features all sound great. I was confident that once we setup, that this would have been the application that we would go with to support our customers and more. But trying to setup Facebook and Instagram would complete with Facebook DM and Instagram DM. They couldn't figure out how to use it while I waited to message with their support once per day and see that it might have taken weeks to get a fix. If you are in the USA, beware that there hours are the opposite of ours and you will only be able to send and receive a message once per day, unless you stay up all night to answer them. I feel that they dont know the tech side of the product so well. The lady that we dealt with was very nice and accomodating in the onboarding call, but that is not enough to ignore that the product would not setup properly. If you try it and all sets up well from the start, then I would go for it. But I wont waste many days in limbo whil they "might" get it fixed.

Very useful for integrating all points of communication

Delight has been a great partner for Whatsapp Marketing. I would definitely recommend especially for their customer service.

I have been using Delight Chat for more than 6 months now and I think this is the right time to provide the review for this app. Delight Chat provides omni channel means that all our social media messages or post comments are accumulated in the delight chat dashboard and we can send reply to users from delight chat directly. Their mobile app also works quite fine. I wont say its top notch as there are some issues with their mobile app notifications. Regarding Broadcast messages, they provide a feature of sending 10 images as a carousel card which is very useful and every card has a CTA button with a separate link to take user to the corresponding product page. I have not seen any other app which provides 10 cards in their single broadcast message. All in all, these guys are doing good work at this price point. I have used interakt before but creating braodcast on that platform was a hassle for me. Support was also not good but Delight Chat has better support system and the omni channel at the same price point. One more important point is that they dont charge any markup on utility or marketing messages.

over it is a satisfactory experience, but the system of whatsapp group was more approachable and easier for queries

Dharm Priya is excellent and super helpful with lot of patience Thankyou so much Delightchat !!

Great app! Very seamless and easy integration to multiple platforms & support channels. Support team also very responsive and helpful in resolving issues. Recommended!

Instagram automation can be incorporated like whatsapp, WhatsApp automation response system can be improved with more customisable features and seller support could be improved. Add the option for workflow automation (drag & drop) method. Rest all the support is good.

DelightChar has been an amazing addition to our sales process. Communicating with customers is seamless and provides an additional layer of communication to our customers. The customer service of DelightChat is superb, very minimal waiting time and clear and informative instructions.

Super super Customer Service. Makes your work easy. Allows you to tap into Whatsapp Marketing as well, couldn't ask for more.

Delight Chat is useful sofware for handling CRM. It helps in Instagram, facebook, whatsapp Automations as well. We use it for retention marketing by sending WhatsApp broadcasts regularly.

Using Delight Chat has been a genuinely smooth and productive experience. The platform is easy to navigate, thoughtfully designed, and equipped with everything we need to run effective WhatsApp campaigns and provide solid customer support. The API integration is straightforward and reliable, making it simple to automate our processes with peace of mind. What really makes a difference is their team — always quick to respond, well-informed, and focused on solving problems. Every exchange has been effortless, and it’s clear they understand the practical needs of businesses. It’s a strong choice for any company wanting to simplify communication and build better engagement with their customers.

The app is a bit technical but the customer support from the team is good & hands on however, I would definitely recommend some changes/upgradation - The automation WhatsApp chat should show in the dashboard so the ‎WhatsApp data/contact details of customers would be collected much more conveniently - It should be easier for a customer to give submit review (love this feature on Zoko. You guys should definitely check it out) -

I switched from Wati to DelightChat, and the overall experience has been great, with better features and excellent customer service.

Very satisfied with Delight – it’s great to have all email channels, including social media messages and WhatsApp, combined on one platform. We’ve been working with Delight for several years and have never had any issues. The support is fantastic.

Good app. Gets the Job done, clutter-free and easy to use for the marketing team.

Love the app, works great and a great service as well from the delight team.

The app works well.

We have been using for more than an year. good automation options. Also like their service .

would like to sincerely thank your team for the exceptional service we have experienced. Your platform has provided everything we need for effective customer service and communication. Whenever we faced technical issues, your team responded promptly and worked efficiently to resolve them. We truly appreciate your dedication and support. Additionally, we hope to see the feature requests we submitted implemented soon, as we’ve come to expect your quick and proactive approach. Thank you once again for your outstanding teamwork and the productive collaboration between our teams.

Great Experience

Great omnichannel marketing tool. Used DelightChat for WhatsApp and Instagram automations. It had all the features that we were looking for and it cost effective too. The support team is very helpful and responds quickly to all queries.

DelightChat has been a game changer to us and for customers support. It’s easy to use helps us manage WhatsApp conversations efficiently, and the support team is always responsive. Highly recommend

At ZERO Makeup, DelightChat has proven to be a valuable tool for streamlining our WhatsApp and social media message automation. It serves as an effective one-window solution to manage conversations across multiple stores, improving team efficiency and response times. The platform’s integration with Shopify and automation workflows has enhanced our customer engagement, especially within our community channels. However, we recommend more detailed customization and reporting features to better support growing D2C brands. Overall, a solid solution for centralizing support and scaling communication.

Been using this app for a few years now - works really well and the support is also prompt! Would recommend!

Easy navigation , Excellent Service Support, Very useful and Time saving Helpdesk Tool.

Useful support team. Easy interface. No issues so far.

Excellent customer support.

I find this app amazing to fulfil my what's app related requirement and also to track Facebook, instagram and email at one place. Support is superb.

We just started using this application and it's really good. The setup was also very smooth, special thanks to Nithya from the team. Can trust them 100%. Go for it.

Good quality stable app, rarely you will support.

The app is fantastic, and the customer support is exceptional! Always accessible and eager to accommodate every request. Our POC Dharmapriya is always available to assist and help us.

They are very cooperative and quick in their response which is the most important thing you want from an app.

Nithya was extremely helpful and patient. She helped me setup API automation on a step-by-step basis and took time to do her research and get back to me wherever we were stuck. Will definitely ask her for support if required in the future.

for me feels good and all inboxes at once to chat and get good business

The App covers all my WhatsApp requirements, the control panel is simplified and the customer service makes it even easier to reach the provided features.

Great support team with prompt responses in solving issues.

We recently onboarded with DelightChat and have had a positive experience. Their support team is highly responsive and provided swift assistance during the integration process. Whenever an issue arose, they addressed it promptly. We required a platform that could integrate various customer service channels such as WhatsApp, email, and social media inboxes, and DelightChat offers all the essential features we need for our business. Highly recommended!

We are connected with delightchat from last several months and i think it's much more comfortable and easy to way make a connection with your clients

DelightChat has been an indispensable tool for managing our communication channels for the past couple of years. Its user-friendly interface and marketing features have made handling customer interactions a breeze. From streamlining inquiries across platforms to ensuring every message is addressed promptly, the app has consistently delivered exceptional performance. Apart from that, they have an outstanding team. Their promptness in resolving any queries or concerns is remarkable, ensuring uninterrupted service and peace of mind for businesses like ours. If you're looking for a reliable communication solution that pairs ever-changing digital marketing niche with stellar support, DelightChat is the perfect choice!

Delight Chat offers all the whatsapp related functionalities we need- customer service, marketing, automations etc. We've been using it for over a year now, and are very happy with the product and specially their service - which is lightning fast!

Love it

One of the best, simple & trustworthy app for your customer queries & whatsapp marketing. No fuss, simple & easy to use tools for your team. Their support team is very responsive & solves your doubts quickly. Go for it.

Great app, Great support!

DelightChat is very effective customer support app, and it combine all channels at one place. The Support are very helpful, and very fast. Just the app configuration and interface is a bit difficult, but it’s just one time to go and everything then goes smooth and easy. Highly recommend.