PlayBlue
Ireland
Reviews (5)
A strange review for me I only had it installed for like 5 mins. I wanted to test it to see if I could use it. The free version lets you automatically update Image Alt tags. I was testing this when I got a popup asking to verify the store. I said yes. The person asked me to clarify the store name then asked me to wait "while he made changes". I asked him what changes and are they to my store. Remember at this stage I'd already given the app edit permissions. He said not to worry they are only "coding changes". I said wait can you clarify you are making NO changes to my store excluding Alt tags on images". This is where I started to get a weird feeling about it. He said "Yes I'm making no changes directly to the frontend of your store" ???? I didn't like the ambiguous answer as that is far from a definitive YES so I uninstalled. To be honest it could be great I didn't wait around long enough to see but the way direct questions were answered left me doubting them so I left.
Developer reply ·
Hi there, Lester here from Booster SEO Tier 2 Support, I've just read your recent review of our app and I truly apologize for any confusion or concern caused during your brief interaction with our support team. I completely understand how the situation may have felt unclear, and I appreciate the opportunity to clarify. The free plan of our app indeed focuses solely on optimizing image alt texts - nothing beyond that. The store verification process you encountered is simply a security measure to confirm that the store is legitimate (not a bot), which allows us to whitelist the store for our app’s optimizations (image alt text, in your case). I understand that the terms used by our chat support team may have caused confusion, and I sincerely apologize for the poor choice of words. We’ll ensure our team communicates more clearly moving forward. That said, we’d love the chance to start over and show you the true value of Booster SEO, so I sent you an email so we can discuss this further and find a way to make things right for you. Looking forward to your reply! Best regards, Lester
Changed from Tawk.to as this is much better integrated with Shopify obviously. All seems great the biggest problem we have is the notifications. Tawk.to played a loud jingle when messages arrived and the browser icon on the PC would flash. Inbox seems to offer no notifications most of the time and then the odd time a single subtle bing. We have missed a few chats because of this and might be the reason we stop it and go back as it kind of messes us up and makes us look bad.
Developer reply ·
Hello! Thanks so much for this valuable feedback. Notifications for Inbox do differ depending on device settings and whether or not you are logged in. You can select when and where you receive notifications for customer messages in your Admin and Inbox mobile app. If you'd like to discuss these options in more detail, I encourage you to connect with us via our Help Center by choosing "Contact Support". In the meantime, I'll share this feedback with our developer team who are always interested in opportunities for improvement. Thanks for your input! -June, Shopify Support
Great support and easy to use. Seems absolutely rock solid in the first week of using it. Imported thousands of reviews and all just works. Any question at all just go on the chat and they answer/fix it straight away. Cheap too in comparison to some of the competitors.
This is a nice looking app but has a couple of serious holes. First off to me its a little dishonest as it suggests complete customisable functionality that you can't really test out until you spend $9.95 for the first month no free trial. Then it really is only 70% there with features that are half baked. For instance the Get-It-By timer/message on shipping the product has no way to put in non shipping days like Bank Holidays etc which makes it not really useful. The Sales Timer only works on a per customer basis and there is no way to set it to a global fixed time which for a 24 hours daily deal is useless. Then some functionality didn't support the theme I have which again there was no way to test before you buy it. Sorry I'm uninstalling and will be reluctant to add an app again with a trial. So overall not good sorry. Edit:- Even more dishonest If I try to review this from their app page it won't let me post a 1-Star review.
