COMRAD
United States
Reviews (6)
All-in-one solution for store credit! We wanted to give a better gift card purchasing experience AND revamp our referral progress. Rise allowed us to do both and manage it all from one place. We haven't rolled out our rewards program yet, but it will definitely be easy to do with Rise.ai. Also, love that we can integrate with our reviews platform! Customer Support is outstanding - super helpful, friendly, and quick to respond.
Developer reply ·
Hi COMRAD, We're so happy that you love our app and support! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success for you and your business!
Postscript is awesome! It's pretty intuitive to use the app & I love the support team. Both my CS manager David, and the broader support staff (most recently Kyler) have been available & eager to help as we navigated the switch to PS from another app. 10/10 would recommend
We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!
Really great app - easy to set up, lots of flexibility! We're not currently using the function to add FAQ's to specific product pages, but it was definitely a big selling point. Support is OUTSTANDING - prompt, friendly responses, great info, and very helpful! We've used other apps in the past and were never totally happy with them, but Easy FAQ is by far the easiest and best supported app we've found for FAQ's!
Great app - setup was easy, easy to use, and awesome customer support! Does exactly what we need it to do and doesn't need constant "babysitting." Love that we're able to offer Gift Cards for advocate rewards. Also, really appreciate that the app is both easy to use but also offers a ton of customization options, so you have full control.
Developer reply ·
Thanks for the review! You know where to find us if you need help with anything along the way;)
an invaluable tool for collecting customer reviews. the implementation on post-purchase page is effortless and customer support is speedy. cant recommend highly enough
