DIY Retro Arcade

Re:Amaze is great, until its not. We have used Re:Amaze for about 6 years and about few months ago it stopped letting you reply to FaceBook direct messages. It just gives a error every time you do. It forces you to have to go directly to facebook to reply which is 100% the entire purpose of the app. I have submitted ticket after ticket on this to their support. First it was facebook does not allow it now and I was like it worked up until a few months ago. Their reply face book changed something. So I installed another app to test and the other app Gorgias worked as expected allowing for us to reply. Sent them that, then it was well you have to reply within 24 hours or the chat closes. Sent screen shots of us trying to reply after hours of getting the notification thru Re:Amaze and still would not work. Then it was back to its not our app, it's facebook. Like a big ole circle of canned responses and zero solution. We have invested heavy in Re:Amaze over the years using their built in FAQ etc and if all this was not done and so hard to move to somewhere else we would have already left and just went to Gorgias. So before you invest tons of time and effort in the Re:Amaze software understand that one day it may stop working and no real solution will be offered to correct it. Good times.

Back in October USPS froze all our Veeqo (Amazon) shipments from our website due to "postage not paid". From best knowledge someone was generating fraudulent USPS labels thru Veeqo. After weeks of items not being delivered by USPS and run around by Veeqo we ended up reshipping or refunding orders to our customers. Veeqo just kept saying more time, we all know no one is going to buy anything on line and wait 3+ weeks to get it. We are now 3 months later and Veeqo still have not offered one penny in compensation for 1. The items that were never delivered 2. The items that we refunded that we never got back 3. The cost to reship the item to the customer 4. The original postage that was paid. It's pretty sad that a company like Amazon does this to their users. They just keep on saying its "ongoing". Well its been 3 months I think you are best off at this point to just say you are doing nothing and we are just out of luck. So yeah, use Veeqo at your own risk. Its a great platform to use but understand if something happens they are going to leave you to fend for yourself even though it was them who took your money. Shame on you, for a company the size of Amazon this was a pathetic example of how customer service should work. Amazon them selfs would have refunded this it it was there customer direct but I guess they feel like you should not do anything for your own. FYI this has at least happened 3 times now that I have seen. Best off using Shopify shipping, Shiprush or any other of the vast amount of shipping programs. Do not take the carrot of "free" it will cost you dearly in the end.

Does what it is suppose too and the developers will go above and beyond helping you get it installed. Shopify has needed this app, we are happy to final get it! Keep up the great work! ***JUST A UPDATE*** We saw a significant conversion boost after switching from regular banner promos to Lightning Deals. Customers respond to the urgency and it absolutely increased conversion (25% over last year). Great app and great team behind it. The responsiveness and the level of support is remarkable

Full featured app with great support. It has just about every option you can imagine! Great app.

This is a great suite of tools to get your store above the competition. We were able to remove 5 other apps and use just this one. That helped greatly with site load speed. We where helped with the onboarding and they got us all up and running. Great support and fast communication, we worked the most with Namit. Did many zoom calls with him. Total hand holding to get it all up and working. The best part of the app is they are still adding and developing. So we are very excited too see what the future holds for AiTrillion!

We installed like 10 different marketing apps and Omnisend was the best "bang" for the buck. These guys and gals have went out of their way helping us get all these set up. We have delt with Baarath and many others via live chat and email. Always fast to answer and the questions are always solved.

had this installed for a few weeks now and I can tell you the team behind this is on point. Always on chat to help with any questions you have. Overall this is a great loyalty program and has all the features you need to get up and running. Its also better priced then most, check what you get on the others if they are at a lower price as most have tiers that add more features. Most you have to get up a tier or two to get the features they offer on the base.

this is a very handy app. The automatic request for reviews is a massive time saver and the Q&A is a must have to save on support tickets. This gives your site a bit of a "Amazon style" review and question system which works great since its what most are use too. Super great customer support as well. Quick answers and support.