MoYou London
United Kingdom
Reviews (8)
Amazing customer service, the app works great! One of the best review apps I have worked with.
Great app! Very user friendly and works smooth.
The Support team was excellent, they looked and fix a problem for us in not time. highly recommend!
Developer reply ·
Thank you for the kind words! We’re thrilled to hear that our support team was able to resolve your issue quickly. If you need any further assistance, feel free to reach out to us at support-sbc-ta@bsscommerce.com. We’re here to help!
This is probably the best customer service app out there. It actually connects to all the channels smoothly (all social accounts other web stores and B2B channels). They have an endless amount of tools all depending on what your business requires. The AI bot Is extremely efficient and actually reduces customer tickets by about 60%. Their customer service is 5 star, they are responsive and willing to walk you through each process. Ana helped me out with the most dedicated service. Totally worth every penny.
It's easy to use, fast to set up and the support team is really good! I would love to have more personalised options in certain pages though, the visual customisation is a bit basic. Also, if affiliates want to track their gains/commissions, they need to sign up to Snowball outside of your website, which I find not ideal.
Very helpful customer service and great app.
Developer reply ·
Thank you so much for taking the time to leave us a review! - Ty Bailey | VP of Services
This app has only one job and it can't do it properly. By default, filters that already exist add new tags automatically, fact that it's not explained anywhere. However, if you create a new tag filter from scratch it won't do that (also not mentioned anywhere). You will go crazy not understanding why certain filters just reselect all tags out of nowhere. In addition to this, the UX is atrocious. When you edit a filter there is no "save" button, so whatever you did it's done. If you add too many collections to the filter where it should appear you can't see all of them, so you will need to remember them instead (absolutely great if you onboard someone new in the company and they can't see this, yay!). The more I use this app the more I feel it's really badly done. Also, customer service was kind of arrogant.
Developer reply ·
Hi, Thank you for taking the time to provide the feedback. We are glad to see that you are still using our app despite the challenges you experienced. We will take your feedback into consideration as we continue to improve our app and provide the best possible user experience. We understand that technology can be frustrating at times, but it's important to communicate in a constructive and respectful manner. We provided a solution to your issue in the first response, it's a pity that you've chosen to react labeling our response as "appalling" and then "arrogant". Our team is always here to support you. If you have any questions or need help with the app, please feel free to contact us at any time.
