Snipsandsnails
United States
Reviews (7)
I was happy to locate products shipping from the USA - some of the brands take forever to ship or update tracking almost not worth it when you have customers asking where their stuff is........quantities aren't always updated either and have left me canceling orders due to lack of inventory. Although Spocket did reach out I have continued to have the same slow shipping problems and have contacted them on multiple occasions regarding tracking information. Customer service is everything as well as prompt shipping times - PLEASE hold your vendors accountable on the listed shipping speed -or remove it entirely! Currently 1 order open and going on day 3 with no tracking - these are not made to order products (this is probably the 4th time same problems) I will be removing these products. The overall app has decent products that I would continue selling if they can work out the kinks with some of their vendors Update 1/11/19: Removed Spocket products from my store - canceled my paid service - my orders that were placed on 12/31 still had not shipped as of 1/10! After several attempts to get Spocket to contact the vendor finally it started tracking shipping. Another order on placed 1/2/19 - Still No Update from the Vendor on what the delay is... Still no tracking info - I had to refund the order. I have had issues with 75% of my orders either shipping delays, out of stock products.
Developer reply ·
I’m truly sorry to hear about the repeated issues you’ve faced with shipping and order fulfillment. We understand how crucial timely delivery and accurate tracking information are for a smooth customer experience, and we regret that we’ve fallen short of your expectations. We’re actively working to improve our processes and address these challenges with our vendors. Your feedback is invaluable in this process, and we appreciate you bringing these issues to our attention. - Eleanor
Seems to work really well for bulk edits - its the fastest way to change, update most data fields! Love it - saved me a lot of time snipsandsnailsboutique.com
So far so good utilizing google more for marketing and this was a big help for importing and creating ads. www.snipsandsnailsboutique.com
Really like the app and the auto scheduler that you can set it always run on new products and images added. www.snipsandsnailsboutique.com
Very easy to setup and great to have! I asked for help with a minor question and they very quick to respond and pointed me in the right direction! keep up the good work!
Very easy to set up! Seems great so far
Being pretty new with the website creation process I decided to run the app to see where I could improve or how I compared to my competitors' sites. I found this to be a very, very, beneficial tool that everyone should use! Very informative and extremely user friendly A+++
