SaltCritters
United States
Reviews (6)
Time to find something different. I have lost count how many times this app has froze leaving me and customers angry. Countless time and $$$ lost! Their support is usually fairly fast at fixing the issue, but this shouldn't be an issue. Currently going on over 12 hours of this being stuck.
Awesome app. Comes up with some great posts. As soon as it supports X it will be almost perfect.
Developer reply ·
Thanks for taking the time to leave us a review! We'd love to support X but Elon has made it rather difficult and expensive to integrate 😅 Hopefully it is something we can introduce in the near future though. There are certainly more integrations to come! We're always eager to hear feedback on how we can improve so please always feel free to reach out. Best regards, The Xyla AI Team
EDIT: Ever sense I left this review I have been getting tons of spam messages on Inbox and through the contact email on my website. Never a spam message until I left this review! Works great. The only complaint would be the notifications on Mac with Safari. They usually don't come through. Please add the ability to search old messages.
Developer reply ·
Hi there, SaltCritters. Thank you for taking the time to leave us a review for Shopify Inbox. You have a few different things mentioned in your review here, so I'm going to take a few moments to address them. In terms of your slow notifications, please ensure that you're running the most up to date versions of Shopify Inbox, Safari, and Mac iOS for your device. Updating all of these to their latest versions should help you receive your notifications in a timely manner. In regards to the request for a search function, I've gone ahead and made the Inbox developers aware of your request for such a thing. We've long had requests for this feature, so the more feedback we get to stress it's importance, the better! Lastly, to address the spam situation, I've also gone ahead and requested that our team look into adding a spam or bot filter to Inbox. This would help mitigate the impact these spammers have on your business. All live chatting apps and programs are abused by spammers (even our Support Team gets a large amount of spam every day!) so having a tool in place to mitigate it's impact would indeed be valuable. I can't comment on when these features may be added, but you can be confident that the team has been made aware of your review. -Imogen, Shopify Support
Awesome app! Used it to separate Live items and Non live items since they both ship different. Also to give each type a different Free shipping price. Something I couldn't do with the built in Shopify shipping. Molly was a HUGE help as well!
Works great. Does what we need it to do. Had an issue with placement on the cart page. They got it taken care of.
Interesting app. Love the feedback button for customers. The heat maps and videos are interesting. Shows alot.
