Gneiss Spice

We're loving the SmartBot. It was a bit of a work to "train" it to understand our products and the strange questions our customers ask, lol, but once you put in the response you want, it does a fantastic job! This program saves us so many customer service inquiries. Some tips: Read the conversations so you can see what the bot is saying, then go in an "train" it to respond more appropriately. I highly recommend this app to take some load off your team.

First let me say I never write app reviews. Second I didn't want to even try text-marketing (they cold called me). But it was a free trial and people opt-in so I was like, why not....? HOWEVER now I am a big Postscript fan! The service, professionalism, thoughtfulness and general fun of the on-boarding specialist (Paris) has made me excited about using the program. I recently had a bad on-boarding experience with another app, so it has highlighted to me how excellent the service provided here was. Paris was patient, very careful in making sure I understand how everything works. I wish I could work with her forever. And, they are diligent about compliance. I highly recommend giving Postscript a try if you are looking for text marketing!

My success person is helpful. When I have had questions they are answered immediately. Chat support is fantastic. I think my biggest complaint is how "plain" everything looks! The rewards modules are kind of clunky and the triggered emails are very plain. For the cost of the program I would expect something more sleek. However, it works. I have not had issues with the point system (other than it's a bit complicated for my old customers to learn at first). I'm moving to a new email provider that integrates with Swell/Yotpo. I'm hoping to just move my triggered emails over there for a better customer experience.

I installed this app, it wouldn't load or do what it was supposed to. I thought it was deleted. Then, I was charged $1.99 a month (I thought I had no apps with recurring fees). When I didn't pay the $1.99 bill (which I was unaware of), Shopify froze my account during the holiday season and I lost a day of sales. Since, I have received multiple emails from this company asking me to change my negative review, as it's "unfair to them." So I'm changing this to a neutral review, as the app did not work for me, but I guess it works for other people.