Cafe Racer Club
Australia
Reviews (6)
Would not recommend at all. Non-existent support and EVERY feature requires an upgrade. What to keep your brand colour and font - pay more. What a question answered - pay more. We're on PRO at $169 a month and it's got no features worth using - they keep demanding more money can't even show reviews properly hahaha
Developer reply ·
Thank you for sharing your feedback. We take comments like yours seriously, and your experience directly contributed to improvements in our offerings. Based on the needs you raised, we updated our policy so that Pro plan users can now access the Q&A import feature. Our team reached out to inform you of this change and to confirm everything was working smoothly on your end, but we haven’t received a response yet. If there’s anything you still need or if you’d like us to review your setup, we’re always here and ready to help. We appreciate the opportunity to support your business.
Migration support is non-existent. Tried migrating 500 reviews over from JudgeMe and keep our Google syndication intact, but all features were completely blocked and support wouldn't help. Off to YotPo we go..
Support is terrible. It's been a week and they still haven't installed the app properly.
Unfortunately terrible customer service. Have contacted them 5 times via email and chat with no reply. We build stores for a range of clients and need support across all of our clients email accounts. DO NOT USE - Klaviyo support is a million times more helpful. Although Klaviyo may be missing a few features we wanted for our clients, support is essential for any business and Omnisend has zero.
Developer reply ·
Hello there, and thank you for taking the time to provide feedback! We're sorry about your experience with our customer support team. We do our best to resolve issues in a timely manner, and we do take customer service very seriously. Your feedback is taken into consideration, it has been communicated to our team. Our support representative has already reached out to you with more details. Have a fantastic day!
Highly recommend this team. Super easy to install, they walk you through what needs to be done, then it's done. I can't speak to its success as obviously it takes time for Google to provide results, but with how helpful and knowledgeable the team is I have good faith. Do not waste your time on monthly subscriptions for the same result, 100% use this!
