What a Crock Meals
United States
Reviews (9)
I want to be fair. We have used Shogun for years to build our pages, and for the most part, its core functionality as a page builder has been great. However, we recently discovered a critical technical issue that is being caused directly by the Shogun app. It is injecting conflicting code onto our product pages that completely breaks our Google Rich Snippets for product reviews. This means our star ratings are not showing up in Google search results, which is a significant blow to our organic traffic and sales. The most frustrating part is the complete lack of support. We have now reached out three times over the past [mention time frame, e.g., two weeks] with detailed, evidence-based reports of the issue, and we have received zero response. An app is only as good as the support behind it. As a long-time, loyal customer, it's incredibly disappointing to be ignored when facing a problem that is actively harming our business. Until this is resolved, Shogun is causing more damage than it's worth. I am willing to update this review if and when their support team finally responds and helps us fix this critical bug.
Developer reply ·
Hey Nick, thank you so much for leaving us a review. Your feedback means so much to us! We're glad that our templates and custom options have helped you build great pages. Our customer support team is always there to assist if you should need it in the future. Allison | Team Lead | Support Shogun Page Builder
Integrating our Shopify store with Impact was an absolute breeze, even though we were switching over from another affiliate platform. The step-by-step setup is very intuitive, even for people who are brand new to affiliate marketing. Most importantly, Impact's onboarding staff is incredibly responsive and helpful with any questions you may have.
Great review app and fairly priced. Shoutout to Cassiano for the help.
Great app, even better support team.
This is probably the single best Shopify app that we have used. Far better than the stock Shopify bundling app. Highly recommended.
Great app, great support. Can't beat the price either. Love this!
We have had a great experience with this app and have seen our AOV increase from the start. Customer service is super kind and helpful and assisted us with a billing issue. Pricing is questionable though.
Developer reply ·
We sincerely apologize for the inconvenience and frustration you have experienced regarding the increase in fees. This has been escalated to our account team leadership to review and they will be reaching out to you directly to discuss the matter further. Once again, we apologize for any inconvenience this situation has caused and thank you for your patience and understanding.
This app is useful but in my opinion way too expensive. They charge you for a use every single time someone goes on a page that their app is on regardless of if they use it or not. I have had roughly about 7K website views in total so far this month and they have shut down my app until I upgrade and pay for the 50k use plan. EVERY TIME SOMEONE GOES TO A PAGE THEIR APP IS ON THEY COUNT IT AS A USE meaning many of my customers will count as 20 to 40 users per website visit. If it wasn't for the sheer cost of this app for a simple calculation I would like it.
We use Recharge to help manage our subscription system, it works well and we've had some kind folks from their team help us make changes to fit our business's unique needs. That being said, their customer support is quite simply the worst that I have ever seen. If you don't like waiting 70 (seventy) days for assistance with a question, you should look elsewhere. Couple this with the fact that they try to charge customers an additional $300+ per month for an "Enhanced Support" package in order to get more timely support, and the benefits of using Recharge over a competitor are slim to none, especially if you're a small business. Would not recommend unless the company seriously overhauls its customer service.
