Terrassendach-Buddy
Germany
Reviews (5)
The only App that could handle my productconfigurations and working perfectly with discounts. The support is amazing and answering very quick, with a usefull help. Love this app!
I can't say anything about the app. But I've been waiting almost a year for the app to work at all. I keep being put off again and again. As compensation, I got a 1-year subscription for free. D When the app finally loaded after half a year, it continued. I wanted to redeem the 1-year subscription. However, there is now a problem with redeeming the subscription. Now I've been waiting another 3 months without success. I'm not getting an answer from support either. And I really wasn't annoyed. I have asked maybe once in 2 weeks if there is an update. Too bad, because the app is really praised.
Developer reply ·
Hi Maurizio, Thank you for taking the time to leave your feedback. I’m truly sorry to hear that your experience with our app didn’t meet expectations. I completely understand how frustrating it must have been to run into delays after upgrading to Premium. In your case, the issue was tied to the way Shopify’s Billing API syncs subscription confirmations back to our app. Occasionally, this handshake can get stuck, which prevents Premium from being unlocked even though the upgrade was processed. While the underlying changes don’t affect your store’s data or theme safety, we know how disruptive it is when access doesn’t match what you paid for. We’ve sent you an email to learn more about what happened so we can investigate and assist you directly. Our team is committed to resolving this quickly and also improving how our subscription flow handles edge cases like this, so that it doesn’t happen again. Thank you again for your patience and for giving us the chance to make this right. Best regards, Pat Booster SEO Team
Really nice App, Customer Service and Poosibilitys!
Developer reply ·
Thank you for your kind words! We're thrilled to hear that you're enjoying the app's features and flexibility. At Avis Product Options, we’re always aiming to provide powerful customization tools along with responsive customer service to make your experience as smooth and effective as possible. Best wishes, Avis Product Options team
Gamechanger! Support is very fast and so helpful! The Pagebuilder is working insane is such a help.
Really nice App. Everything is working great. The support is very fast and professional. 5/5!!
